Client Success & Growth Specialist

Trane Technologies; Towson (MD); On-site; USD 61,000 - 89,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies in Towson, MD is seeking a customer-focused Account Manager to drive retention, satisfaction, and growth across a defined portfolio. You will lead account strategies, coordinate service delivery, and collaborate with billing and sales to deliver value for clients onsite at their facilities.

You’ll respond quickly to inquiries, identify opportunities for renewal and expansion, and work with cross-functional teams to ensure contracts meet objectives and profitability while

Qualifications

• Customer service experience is a plus.
• High-stress situations handling.
• Excellent communication in person, by phone and in writing.
• Proficient with telephone, voicemail, computer and office equipment.
• Proficient in Excel and Word; Salesforce exposure.
• Must have a valid driver's license.
• Willing to work extended hours when required.

Responsibilities

• Responsible for customer satisfaction, retention, and growth for assigned portfolio.
• Drives the account management process, including account profiles and service delivery plan.
• Responds within 24 hours to customer inquiries and concerns.
• Communicates issues and business goals to the account team and leadership.
• Visits customers' sites to ensure work is executed properly and identify sales opportunities.
• Collaborates with Service Resource Coordinators to align schedules and parts for profitability.
• Reviews financial performance and adjusts plans for underperforming accounts.
• Provides weekly activity plans to the Client Service Team Leader.
• Attends sales and customer support trainings and meetings.

Skills

Customer service

Account management

Sales

Communication

Time management

Problem solving

Driver's license

Tools

Microsoft Office

Salesforce

Job description

Trane Technologies in Towson, MD is seeking a customer-focused Account Manager to drive retention, satisfaction, and growth across a defined portfolio. You will lead account strategies, coordinate service delivery, and collaborate with billing and sales to deliver value for clients onsite at their facilities.

You’ll respond quickly to inquiries, identify opportunities for renewal and expansion, and work with cross-functional teams to ensure contracts meet objectives and profitability while