Client Success & Services Manager

Triton Environmental Consultants, Ltd.; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Triton Environmental Consultants, Ltd. in Florida is seeking a Service Account Manager 1 to nurture client relationships, understand needs, and coordinate with internal teams to deliver solutions that drive satisfaction and retention.

The role serves as the primary liaison for client inquiries, collaborates with sales, technical support and operations to ensure timely, high-quality service delivery, and focuses on upsell opportunities while maintaining data-driven insights.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• Proven experience in customer service, account management, or sales.
• Experience in consultative selling and managed services.
• Experience with SOW and MSA management.
• Excellent communication and interpersonal skills with clients.
• Strong problem-solving and time management abilities.

Responsibilities

• Build and maintain strong relationships with assigned clients.
• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Understand client needs and objectives to effectively address their requirements.
• Collaborate with internal teams to ensure timely and satisfactory resolution of client issues.
• Proactively identify opportunities to upsell or cross-sell products and services.
• Monitor client accounts, track usage, and analyze data to identify trends.
• Develop and implement strategies to enhance client satisfaction and loyalty.
• Provide regular updates and reports to management regarding client interactions and satisfaction.
• Stay informed about industry trends, competitor activities, and market developments.
• Participate in training sessions and workshops to enhance product knowledge and customer service skills.

Skills

Customer relations

Account management

Consultative selling

CRM software

Communication skills

Education

Bachelor's degree in business administration, marketing, or related field

Tools

Microsoft Office

CRM systems

Job description

Triton Environmental Consultants, Ltd. in Florida is seeking a Service Account Manager 1 to nurture client relationships, understand needs, and coordinate with internal teams to deliver solutions that drive satisfaction and retention.

The role serves as the primary liaison for client inquiries, collaborates with sales, technical support and operations to ensure timely, high-quality service delivery, and focuses on upsell opportunities while maintaining data-driven insights.