Client Success & Fulfillment Specialist

KP Corp; Riverton (UT); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

11 Paid Company Holidays

Paid Time Off

Full benefits

401(k) Plan with Company Match

Job summary

KP LLC is seeking a Client Services Specialist to join the Operations Team at our Riverton location. The role involves servicing clients by planning, facilitating and coordinating all phases of service requirements while adhering to client specifications and KP guidelines.

Essential duties include liaising with client, sales, IT and operations; managing client communications; gathering specifications for print, mail and fulfillment; and delivering accurate reports and proposals within agreed

Qualifications

• Associates degree; 1–2 years related experience or training; 2 years in print, mail and fulfillment preferred.

Responsibilities

• Liaise between client, sales, IT and operations after initial installation; coordinate program activities.
• Manage client relationships and communications on current business issues.
• Gather client specifications for print, mail, fulfillment, and technology-based solutions; provide estimates and proposals.
• Ensure documents align with customer agreements and operational instructions.
• Prepare reports and analytics; communicate milestones and status to client and sales.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Education

Associates degree

Tools

Microsoft Office

Job description

KP LLC is seeking a Client Services Specialist to join the Operations Team at our Riverton location. The role involves servicing clients by planning, facilitating and coordinating all phases of service requirements while adhering to client specifications and KP guidelines.

Essential duties include liaising with client, sales, IT and operations; managing client communications; gathering specifications for print, mail and fulfillment; and delivering accurate reports and proposals within agreed