Client Services Specialist

KP Corp; Riverton (UT); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

11 Paid Company Holidays

Paid Time Off

Full benefits

401(k) Plan with Company Match

Job summary

KP LLC is seeking a Client Services Specialist to join the Operations Team at our Riverton location. The role involves servicing clients by planning, facilitating and coordinating all phases of service requirements while adhering to client specifications and KP guidelines.

Essential duties include liaising with client, sales, IT and operations; managing client communications; gathering specifications for print, mail and fulfillment; and delivering accurate reports and proposals within agreed

Qualifications

• Associates degree; 1–2 years related experience or training; 2 years in print, mail and fulfillment preferred.

Responsibilities

• Liaise between client, sales, IT and operations after initial installation; coordinate program activities.
• Manage client relationships and communications on current business issues.
• Gather client specifications for print, mail, fulfillment, and technology-based solutions; provide estimates and proposals.
• Ensure documents align with customer agreements and operational instructions.
• Prepare reports and analytics; communicate milestones and status to client and sales.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Education

Associates degree

Tools

Microsoft Office

Job description

Description

KP LLC is more than just a company. We have stood the test of time for over 90 years by combining our traditional services with the latest online technology. We continue to build on this foundation, growing our team with the same core values that made us who we are.

We are looking for a Client Services Specialist to join our Operations Team at our Riverton location. If you’re seeking a meaningful role where you can make a real difference, we welcome you to jump aboard and join our dynamic team!

The Client Services Specialist is responsible for servicing our clients by planning, facilitating and coordinating all phases of service requirements while adhering to client specifications and KP guidelines.

Essential Duties and Responsibilities:

• Liaison between the Client, Sales, IT and Operations after the initial installation of programs; plans, develops methods and procedures to obtain and clarify customer end-use needs; directs and coordinates program activities,
• Manage client relationship including communications with client on current business issues.
• Gather client specifications for print, mail, fulfillment, and/or technology-based solutions, coordinate with internal resources and proactively communicate with customers to provide accurate estimates and proposals.
• Compare customer specifications to operational instructions, work orders, change orders and invoicing to ensure that all elements and necessary documents are accurate, complete and in accordance with customer agreements.
• Prepare and provide accurate reports and analytics to the client and/or sales and proactively communicate key milestones and status before, during and after jobs, projects and programs.
• Maintain active, timely and effective communications between sales, operations, and the customer by participating in meetings, business reviews and conference calls, follow-up on all customer and sales inquiries; and compiling reports and metrics as necessary.
• Schedule and coordinate with suppliers to ensure delivery dates are met.
• Collaborate proactively with team members to back-up and adequately distribute workload to ensure client deadlines are met.
• Other duties and responsibilities as assigned.

Requirements

Education, Experience and Training (Knowledge):

• Associates degree (A.A) from two-year College; plus, one to two years related experience and/or training; or equivalent combination of education and/or 2 years Customer Service experience.
• Minimum 2 years’ experience in print, mail and fulfillment, a must.
• Basic to intermediate skills of Microsoft Office products including Word, Excel and Outlook.

Skills and abilities:

• Strong Customer service skills to proactively anticipate customers’ needs; commitment to exceeding customer expectation. Works with customer to develop realistic time frames and objectives.
• Strong verbal, written and listening skills; ability to read, understand and follow SOP’s, supervisor instructions and safety, security and quality procedures, clearly and effectively communicate with customers and employees.
• Team Work to balance team and individual responsibility. Works collaboratively to meet needs of department. Shares information with others.
• Good interpersonal skills: ability to get along with employees and respond positively to instructions and procedures.
• Works on multiple projects simultaneously and independently.
• Use self-management skills to plan, organize and prioritize work activities to use time efficiently.
• Reviews all work carefully for completeness and accuracy.

We take pride in fostering a positive work-life balanced environment. Our employees currently enjoy company benefits such as:

• Competitive Pay
• 11 Paid Company Holidays
• Paid Time Off
• Full benefits – Medical, Dental, Vision, Life Insurance and Disability
• 401(k) Plan with Company Match