Client Success Coordinator - ERP & Packaging

Mill Rock Packaging; Salt Lake City (UT); On-site; USD 58,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO and company holidays

401(k) with employer match

Short-term and long-term disability

Job summary

Mill Rock Packaging is seeking a proactive Client Service Specialist for our Salt Lake City facility. You will bridge customer service, production planning, and project coordination to ensure orders flow smoothly from entry to production.

Key responsibilities include managing customer orders in ERP, coordinating with Sales, and tracking timelines while maintaining high accuracy and client satisfaction.

Qualifications

• GED or high school equivalent required.
• Experience with ERP systems in manufacturing or packaging.
• Strong Excel and Outlook skills.
• Excellent organization and communication abilities.

Responsibilities

• Act as main point of contact for customers and internal stakeholders.
• Enter and manage customer purchase orders in ERP.
• Coordinate with Sales to manage day-to-day order activity.
• Initiate and track work orders; ensure accurate routing and instructions in ERP.
• Coordinate with Prepress and Production planning to meet timelines.
• Verify artwork, lead times, shipping details, and requirements.
• Monitor open orders and job statuses to ensure timely delivery and customer satisfaction.

Skills

ERP systems

Excel

Outlook

Organizational skills

Communication

Attention to detail

Time management

Team player

Problem solving

Education

GED or High School Equivalence

Associate/Bachelor preferred

Tools

IFS

Epicor

Printvis

Optimus Radius

NetSuite

SAP

Job description

Mill Rock Packaging is seeking a proactive Client Service Specialist for our Salt Lake City facility. You will bridge customer service, production planning, and project coordination to ensure orders flow smoothly from entry to production.

Key responsibilities include managing customer orders in ERP, coordinating with Sales, and tracking timelines while maintaining high accuracy and client satisfaction.