Client Services Specialist

KP LLC; Riverton (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

11 paid holidays

Paid time off

Full benefits package

401(k) match

Job summary

KP LLC in Riverton, UT is seeking a Client Services Specialist to join our Operations Team. You will plan, coordinate, and manage service requirements while aligning with client specifications and KP guidelines.

You will liaise with clients, sales, IT, and operations after installation, gather specifications, prepare proposals, and maintain clear communications to ensure accurate service delivery. Our team emphasizes responsiveness and teamwork to meet deadlines.

Qualifications

• Associate degree plus 1–2 years related experience and/or training, or equivalent
• Minimum 2 years’ experience in print, mail and fulfillment
• Basic to intermediate skills of Microsoft Office (Word, Excel, Outlook)

Responsibilities

• Liaison between the Client, Sales, IT and Operations after initial installation; plan, develop methods and coordinate program activities
• Manage client relationships and communications on current business issues
• Gather client specifications for print, mail, fulfillment or technology-based solutions; coordinate with internal resources and provide estimates and proposals
• Compare customer specs to work orders, change orders and invoicing to ensure accuracy
• Prepare and provide reports and analytics to client and sales; communicate milestones and status
• Maintain timely communications between sales, operations and customer; participate in meetings and reviews; follow up on inquiries
• Schedule and coordinate with suppliers to meet delivery dates
• Collaborate with team to back up workload and meet deadlines
• Other duties as assigned

Skills

Customer service

Communication

Teamwork

Time management

Attention to detail

Education

Associate degree

Tools

Microsoft Office

Job description

Description

KP LLC is more than just a company. We have stood the test of time for over 90 years by combining our traditional services with the latest online technology. We continue to build on this foundation, growing our team with the same core values that made us who we are.

We are looking for a Client Services Specialist to join our Operations Team at our Riverton location. If you’re seeking a meaningful role where you can make a real difference, we welcome you to jump aboard and join our dynamic team!

The Client Services Specialist is responsible for servicing our clients by planning, facilitating and coordinating all phases of service requirements while adhering to client specifications and KP guidelines.

Essential Duties and Responsibilities:

• Liaison between the Client, Sales, IT and Operations after the initial installation of programs; plans, develops methods and procedures to obtain and clarify customer end-use needs; directs and coordinates program activities,
• Manage client relationship including communications with client on current business issues.
• Gather client specifications for print, mail, fulfillment, and/or technology-based solutions, coordinate with internal resources and proactively communicate with customers to provide accurate estimates and proposals.
• Compare customer specifications to operational instructions, work orders, change orders and invoicing to ensure that all elements and necessary documents are accurate, complete and in accordance with customer agreements.
• Prepare and provide accurate reports and analytics to the client and/or sales and proactively communicate key milestones and status before, during and after jobs, projects and programs.
• Maintain active, timely and effective communications between sales, operations, and the customer by participating in meetings, business reviews and conference calls, follow-up on all customer and sales inquiries; and compiling reports and metrics as necessary.
• Schedule and coordinate with suppliers to ensure delivery dates are met.
• Collaborate proactively with team members to back-up and adequately distribute workload to ensure client deadlines are met.
• Other duties and responsibilities as assigned.

Requirements

Education, Experience and Training (Knowledge):

• Associates degree (A.A) from two-year College; plus, one to two years related experience and/or training; or equivalent combination of education and/or 2 years Customer Service experience.
• Minimum 2 years’ experience in print, mail and fulfillment, a must.
• Basic to intermediate skills of Microsoft Office products including Word, Excel and Outlook.

Skills and abilities:

• Strong Customer service skills to proactively anticipate customers’ needs; commitment to exceeding customer expectation. Works with customer to develop realistic time frames and objectives.
• Strong verbal, written and listening skills; ability to read, understand and follow SOP’s, supervisor instructions and safety, security and quality procedures, clearly and effectively communicate with customers and employees.
• Team Work to balance team and individual responsibility. Works collaboratively to meet needs of department. Shares information with others.
• Good interpersonal skills: ability to get along with employees and respond positively to instructions and procedures.
• Works on multiple projects simultaneously and independently.
• Use self-management skills to plan, organize and prioritize work activities to use time efficiently.
• Reviews all work carefully for completeness and accuracy.

We take pride in fostering a positive work-life balanced environment. Our employees currently enjoy company benefits such as:

• Competitive Pay
• 11 Paid Company Holidays
• Paid Time Off
• Full benefits – Medical, Dental, Vision, Life Insurance and Disability
• 401(k) Plan with Company Match