Care Operations & Staffing Manager

Team Select Home Care; Colorado Springs (CO); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k)

Referral Program

Job summary

Team Select Home Care is seeking a Relationship Manager to oversee an assigned client caseload and census within the branch. You will manage staffing, recruitment, scheduling, and relationship management to ensure patients are served and coverage is maintained, driving continuity of care and census stability.

You will coordinate with the Director of Operations, Director of Nursing, Case Managers, and Caregivers to align operational needs, communicate with families, and support branch goals.

Qualifications

• Ability to manage caseloads, staffing coverage, and recruiting priorities simultaneously.
• Strong understanding of recruiting strategies and healthcare staffing processes.
• Effective leadership and relationship-building skills.
• Ability to exercise sound judgment and problem-solving in a fast-paced environment.
• Strong organizational and communication skills.
• Working knowledge of Microsoft Office including Outlook, Excel, and Word.
• High School Diploma required; Bachelor’s degree in Business preferred.
• Minimum one year of management experience in healthcare; home health experience preferred.

Responsibilities

• Maintain overall accountability for assigned caseload and census performance.
• Provide staffing coverage for a typical caseload range which will vary by branch location.
• Staff open shifts for assigned cases and proactively address coverage gaps.
• Participate in on-call rotation for after-hours phone calls and staffing needs.
• Maintain frequent and professional communication with families regarding staffing updates and care coordination.
• Build and sustain strong relationships with field staff to support retention and engagement.
• Collaborate with the Director of Nursing, Case Managers, and Caregivers to coordinate operational and care needs.
• Promote positive working relationships that support patient satisfaction and branch stability.
• Support achievement of branch financial metrics through effective staffing and census management.
• Ensure accurate payroll verification in coordination with branch staff.
• Oversee referral and intake coordination as assigned.
• Ensure insurance eligibility and authorization requirements are addressed appropriately.
• Adhere to company policies, state and federal regulations, and compliance standards.
• Maintain confidentiality of employee, patient, and company information.
• Maintain cross-functional collaboration with all branch departments ensuring processes and standards remain compliant.

Skills

Caseload management

Staffing coverage

Recruiting

Leadership

Communication

MS Office

Education

High School Diploma

Bachelor’s degree in Business (preferred)

Tools

MS Office

Outlook

Excel

Word

Job description

Team Select Home Care is seeking a Relationship Manager to oversee an assigned client caseload and census within the branch. You will manage staffing, recruitment, scheduling, and relationship management to ensure patients are served and coverage is maintained, driving continuity of care and census stability.

You will coordinate with the Director of Operations, Director of Nursing, Case Managers, and Caregivers to align operational needs, communicate with families, and support branch goals.