Client Success Executive - Benefits & Insurance

Gallagher Benefit Services; Little Rock (AR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Benefit Services is seeking a client service professional to oversee a group of client accounts, expanding relationships and ensuring top‑tier service. The role supports branch managers and producers by delivering clear, timely assistance to clients.

Ideal candidates have 5+ years in client service or claims management, licensing as required, and proficiency in Microsoft Office, with a proven ability to manage multiple accounts and communicate effectively.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience
• High School degree/GED with 10+ years client service and/or claims management experience
• Must hold appropriate licensing as required and be able to travel up to 25% of the time
• Proficiency in Microsoft Office applications and in using technology as a tool to maximize productivity and quality
• Previous experience in managing client relationships essential
• Strong written and verbal communication skills

Responsibilities

• Manage an assigned group of client accounts and help grow existing relationships.
• Support Branch Managers, producers, and client service teammates by giving internal and external clients clear, timely help.
• Look for ways to improve retention, satisfaction, and revenue while keeping service steady and efficient.
• Keep details organized, answer questions, and make sure each client gets the right support at the right time.
• Look for ways to expand coverage, like adding lines of insurance or increasing limits when that makes sense for the client.
• Help protect existing business, ask for referrals, and support branch goals with careful, consistent follow-through.

Skills

Client service

Claims management

Relationship management

Written & verbal communication

Microsoft Office

Time management

Team collaboration

Education

Bachelor's degree

High School diploma/GED

Tools

Microsoft Office

Job description

Gallagher Benefit Services is seeking a client service professional to oversee a group of client accounts, expanding relationships and ensuring top‑tier service. The role supports branch managers and producers by delivering clear, timely assistance to clients.

Ideal candidates have 5+ years in client service or claims management, licensing as required, and proficiency in Microsoft Office, with a proven ability to manage multiple accounts and communicate effectively.