Client Success Director: Healthcare RCM & Growth Leader

Ventra Health, Inc.; Idaho; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Performance-based incentive plan

Referral bonus program

Discretionary bonus eligibility

Job summary

Ventra Health is seeking a Director of Client Success to lead strategic client relationships and ensure high-quality service delivery. You will oversee the Client Success team, monitor CRM performance, and collaborate across departments to optimize revenue cycle outcomes.

The role requires strong leadership, deep RCM knowledge, and the ability to manage multiple clients in a fast-paced healthcare environment. A Bachelor’s degree is required; experience in a healthcare setting is preferred.

Qualifications

• Bachelor’s degree in business, healthcare management, or related field.
• Minimum five years in healthcare revenue cycle management or related area.
• Experience leading client-success initiatives and teams.

Responsibilities

• Oversee and develop Client Success relationships with key accounts.
• Monitor CRM performance and drive improvements for client health.
• Mentor Managers of Client Success to meet and exceed goals.
• Facilitate regular client meetings and escalate issues as needed.
• Collaborate with Operations and Leadership on revenue-cycle solutions.

Skills

Leadership

Client Success

RCM (Revenue Cycle Management)

Analytics

CRM systems

Healthcare industry knowledge

Stakeholder Management

Team mentoring

Education

Bachelor’s Degree in business/healthcare management

High School Diploma or GED

Tools

Outlook

RCM software

CRM software

Job description

Ventra Health is seeking a Director of Client Success to lead strategic client relationships and ensure high-quality service delivery. You will oversee the Client Success team, monitor CRM performance, and collaborate across departments to optimize revenue cycle outcomes.

The role requires strong leadership, deep RCM knowledge, and the ability to manage multiple clients in a fast-paced healthcare environment. A Bachelor’s degree is required; experience in a healthcare setting is preferred.