Director, Client Success

Ventra Health, Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Ventra Health, Inc. seeks a Director of Client Success to lead client relationships and ensure high-level performance across CRM and related services. You will oversee Client Success operations and collaborate with Operations and Business Services to implement solutions and maintain client trust.

The role requires strong leadership, industry knowledge in RCM, and a commitment to compliant, data-driven client service in a fast-paced setting.

Qualifications

• Experience in healthcare revenue cycle management preferred.
• Knowledge of state/federal healthcare regulations.
• Ability to lead client-facing teams and deliver service excellence.
• Strong KPI reporting and analytical skills.

Responsibilities

• Monitor client performance and ensure CS standards.
• Mentor managers and manage client relationships.
• Schedule regular client meetings and review CRM activity.
• Identify revenue cycle issues and coordinate cross-functional solutions.
• Oversee implementations for new clients and expansions.
• Ensure compliance with healthcare and security regulations.
• Lead initiatives and special projects as assigned.
• Support staff development and growth.

Skills

Medical billing

RCM knowledge

Customer service

Leadership

Communication

Problem solving

Time management

Interpersonal skills

Presentation skills

Regulatory compliance

Education

High School Diploma or GED

Bachelor’s Degree in business, healthcare management

Tools

RCM software

Outlook

Workflow software

Job description

About Us

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!

• As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards

Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!

Job Summary

The Director, Client Success is responsible for overseeing and ensuring that Client Success teams maintain and develop a strong and long-term relationship with clients. This role will also include overseeing that relative operational and business services departments are on track for their clients and monitor and assess CRM Performance and activity on assigned clients, escalating issues/concerns, as appropriate.

Essential Functions and Tasks

• Monitor client performance and ensure Client Success standards are met
• Utilize KPI tools and other analytics to manage and provide reporting and visibility on the performance and health of all internal and external clients
• Mentor assigned Manager, Client Success in managing assigned clients to meet expectations, and exceed when opportunities arise
• Establish and ensure client face-to-face meetings occur with CRM at a regular frequency
• Analyze client results proactively to identify revenue cycle and client success related issues and work collaboratively with the Operations, Business Services teams, and leadership to implement solutions; ensure client concerns are escalated and resolved in a timely manner
• Assist implementation team and Manager, Client Success on new client/expansions implementations
• Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence
• Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues, where applicable
• Compliance and adherence to applicable healthcare and security regulations and responsible for staff’s compliance and adherence
• Performs special projects and other duties as assigned

Education and Experience Requirements

• High School Diploma or GED
• Bachelor’s Degree in business, healthcare management, or related field preferred
• At least five years (5) in healthcare, revenue cycle management, or related field

Knowledge, Skills, and Abilities

• Basic familiarity with medical billing and terminology
• Ability to read, understand, and apply state/federal laws, regulations, and policies
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner
• Ability to remain flexible and work within a collaborative and fast paced environment
• Ability to deliver high quality service excellence with high attention to detail
• Understand and comply with company policies and procedures
• Proven strong leadership/management skills to manage, motivate, and set expectations with team members
• Strong presentation development and delivery skills
• Strong knowledge in RCM, accounting, and/or finance
• Strong customer service and customer facing skills
• Strong judgment skills and problem-solving skill
• Strong oral, written, and interpersonal communication skills
• Strong time management, organizational, and decision-making skills
• Strong knowledge of Outlook and RCM software or equivalent workflow management software

Compensation

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.

• This position is also eligible for a discretionary incentive bonus in accordance with company policies.

Ventra Health

Equal Employment Opportunity (Applicable only in the US)Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.

Recruitment AgenciesVentra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.

Solicitation of PaymentVentra Health does not solicit payment from our applicants and candidates for consideration or placement.

Statement of AccessibilityVentra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.