Healthcare Client Success Lead (RCM)

Ventra Health, Inc.; Idaho; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Performance-based incentive plan

Referral bonus

Job summary

Ventra Health, Inc. is seeking a Manager, Client Success to serve as the primary liaison between Ventra Health and clients, managing accounts to maximize collections and minimize issues.

You will work with patients, physicians, practice managers, administrators, and other stakeholders to resolve escalated concerns. You will conduct face-to-face meetings, coordinate with internal teams, review performance data, and prepare client reports.

Qualifications

• Bachelor’s degree in business, healthcare management, or related field preferred.
• 3–5 years in healthcare, revenue cycle management, or related field.
• Basic familiarity with medical billing and terminology.

Responsibilities

• Maintain primary client contact and resolve escalated issues to maximize satisfaction.
• Coordinate with internal teams on issue resolution and follow-up with clients.
• Prepare and review client reports and documentation.
• Monitor client success metrics and present reports to clients.
• Assist with new client implementation and onboarding.

Skills

Medical billing knowledge

Communication skills

Leadership

RCM knowledge

Customer service

Policy understanding

Presentation skills

Time management

Education

Bachelor’s degree in business/healthcare management

High School Diploma or GED

Tools

RCM software

Microsoft Outlook

Workflow management software

Job description

Ventra Health, Inc. is seeking a Manager, Client Success to serve as the primary liaison between Ventra Health and clients, managing accounts to maximize collections and minimize issues.

You will work with patients, physicians, practice managers, administrators, and other stakeholders to resolve escalated concerns. You will conduct face-to-face meetings, coordinate with internal teams, review performance data, and prepare client reports.