Client Success Director: Growth, Retention & Strategy

Ad Astra; United States; On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with Profit Sharing

Flexible Time Off

Office Dog

Job summary

Ad Astra is looking for a Director of Client Success to drive measurable outcomes and sustained value for higher education clients. You will lead a forward-deployed team, advocate for clients, and partner with Product, Engineering, and Sales to ensure a seamless journey from implementation through renewal.

The role requires strong leadership, a track record in expansion and retention, and the ability to manage executive relationships with client institutions, aligning success plans with business

Qualifications

• Bachelor’s degree in business, sales, or related field.
• Proven track record in SaaS client success and revenue retention.
• Ability to lead cross-functional teams and strategic accounts.

Responsibilities

• Lead a Client Success team focused on value delivery and retention.
• Build executive-level relationships with client institutions.
• Drive adoption and expansion across product lines.
• Collaborate with Product, Engineering, and Sales to align roadmaps with client needs.

Skills

Strategic leadership

SaaS B2B

Client success

Revenue retention

Cross-functional

Education

Bachelor’s degree in Business

Tools

EverAfter

Guru

Jira

Marketo

Microsoft 365

Job description

Ad Astra is looking for a Director of Client Success to drive measurable outcomes and sustained value for higher education clients. You will lead a forward-deployed team, advocate for clients, and partner with Product, Engineering, and Sales to ensure a seamless journey from implementation through renewal.

The role requires strong leadership, a track record in expansion and retention, and the ability to manage executive relationships with client institutions, aligning success plans with business