Client Success & Deployments Leader

Diamond Assets LLC; Town of Milton (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

Diamond Assets LLC in Wisconsin is seeking a Client Success Manager to oversee service pickups and deployment projects. You will work cross-functionally with Project Managers, Logistics Coordinators, and Recovery Specialists to ensure timely delivery and clear communication with customers.

Responsibilities include reporting on pickups, updating ERP and Salesforce data, coordinating resources, and optimizing processes for cost efficiencies.

Qualifications

• Experience in a fast-paced service environment.
• Strong communication and leadership abilities.
• Ability to manage multiple tasks and projects.

Responsibilities

• Provide weekly/monthly reports on pickup coordination and service projects.
• Update and manage ERP systems in coordination with necessary pickup or service information.
• Review and collaborate with CSM team on availability and pickup scheduling.
• Ensure necessary project details are obtained from CSM via Salesforce.
• Manage field operations via Salesforce throughout the pickup process.
• Coordinate pickups/services utilizing Diamond Assets team of Asset Recovery Specialists.
• Utilize third party resources to complete pickup/services when applicable.
• Coordinate mail in process; utilize third party services when applicable.
• Effectively communicate with shipping & receiving personnel.
• Oversight intake process to ensure pickup quantities are correct; investigate pickup discrepancies.
• Operate with regards to efficiencies and cost reductions for both pick up and service operations.
• Oversight of device evaluation reports for Diamond Assets Customers. Maintaining that customer reports are completed in a timely manner to ensure on-time payment.
• Support the Project Manager–Enterprise, Project Manager–Education, and the Project Management Lead in developing and implementing new processes and procedures.
• Perform other duties as needed

Skills

Organized

Problem-solving

Leadership

Communication

Teamwork

Geography knowledge

Coaching

Writing

Tools

Salesforce

ERP systems

Job description

Diamond Assets LLC in Wisconsin is seeking a Client Success Manager to oversee service pickups and deployment projects. You will work cross-functionally with Project Managers, Logistics Coordinators, and Recovery Specialists to ensure timely delivery and clear communication with customers.

Responsibilities include reporting on pickups, updating ERP and Salesforce data, coordinating resources, and optimizing processes for cost efficiencies.