Client Success & Deployment Manager

Diamond Assets; Town of Milton (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Diamond Assets in the United States is seeking a Client Success Manager to plan and execute service pickups and lead deployment projects. This role collaborates with internal departments to ensure effective communication and successful project delivery, with oversight of Project Managers, Logistics Coordinators, and Recovery Specialists.

Reporting to the Senior Vice President of Operations, you will develop reports, manage ERP data in Salesforce, schedule pickups, and drive efficiencies while

Qualifications

• Must be organized, logical, and willing to adapt quickly.
• Must have effective problem-solving skills.
• Must have high level of education and experience within fast paced service environment.
• Knowledge of geographies and mapping.
• Reliable transportation required.
• Coaching, mentoring and leadership ability within a small team setting.
• Effective communication, including writing, speaking and interpersonal communication.
• Excellent organization and time management skills.
• Great collaboration and teamwork skills.

Responsibilities

• Provide weekly/monthly reports on pickup coordination and service projects.
• Update and manage ERP systems in coordination with necessary pickup or service information.
• Review and collaborate with CSM team on availability and pickup scheduling.
• Ensure necessary project details are obtain from CSM via Salesforce.
• Manage via field operations via Salesforce throughout the pickup process.
• Coordinate pickups/services utilizing Diamond Asset team of Asset Recovery Specialists.
• Utilize third party resources to complete pickup/services when applicable.
• Coordinate mail in process; utilize third party services when applicable.
• Effectively communicate with shipping & receiving personnel.
• Oversight intake process to ensure pickup quantities are correct; investigate pickup discrepancies.
• Operate with regards to efficiencies and cost reductions for both pick up and service operations.
• Oversight of device evaluation reports for Diamond Assets Customers. Maintaining that customer reports are completed in a timely manner to ensure on-time payment.
• Support the Project Manager–Enterprise, Project Manager–Education, and the Project Management Lead in developing and implementing new processes and procedures.
• Perform other duties as needed

Skills

Organization

Problem-solving

Communication

Leadership

Time management

Geography knowledge

Reliable transportation

Coaching

Education

High education level

Job description

Diamond Assets in the United States is seeking a Client Success Manager to plan and execute service pickups and lead deployment projects. This role collaborates with internal departments to ensure effective communication and successful project delivery, with oversight of Project Managers, Logistics Coordinators, and Recovery Specialists.

Reporting to the Senior Vice President of Operations, you will develop reports, manage ERP data in Salesforce, schedule pickups, and drive efficiencies while