Client Success Partner — Build Relationships & Retention

Cash Depot; Green Bay (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Profit sharing bonus

Paid training

Medical benefits

Life Insurance

Short-Term Disability

401(k) with match

Paid time off

Paid holidays

Career advancement

Stable growth

Job summary

Cash Depot is seeking a Client Success Manager in Green Bay, WI. In this role you will serve as the primary contact for customers, build durable relationships, and ensure a positive client experience across all interactions.

You will address concerns, provide product support, coordinate account updates, and identify opportunities to strengthen engagement and retention. Excellent communication and organizational skills are essential.

Qualifications

• High School diploma or GED is required.
• Two years of customer service, account management, or data-entry experience preferred.
• Strong communication and multitasking skills; ability to navigate multiple systems.

Responsibilities

• Build and maintain strong relationships with customers through proactive communication and outstanding service.
• Navigate multiple systems to resolve customer concerns and inquiries.
• Respond to questions regarding products, services, contracts, and account-related requests.
• Escalate issues and collaborate with internal teams to ensure timely resolutions.

Skills

Customer service

Relationship building

Communication skills

Multitasking

Microsoft Office

Education

High School Diploma or GED

Job description

Cash Depot is seeking a Client Success Manager in Green Bay, WI. In this role you will serve as the primary contact for customers, build durable relationships, and ensure a positive client experience across all interactions.

You will address concerns, provide product support, coordinate account updates, and identify opportunities to strengthen engagement and retention. Excellent communication and organizational skills are essential.