Client Success & Production Coordinator

Mill Rock Packaging; Salt Lake City (UT); On-site; USD 58,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid Time Off (PTO) and companyholidys

Job summary

Mill Rock Packaging is seeking a proactive Client Service Specialist for our Salt Lake City facility. The role bridges customer service, production planning, and project coordination to ensure orders move smoothly from purchase through production.

You will collaborate with Sales, Prepress, Quality, and Production teams, manage customer orders in the ERP system, and coordinate timelines to meet customer expectations with accuracy and efficiency.

Qualifications

• GED or High School Equivalent required.
• Strong organizational and time‑management skills.
• Clear and professional written and verbal communication.
• High attention to detail and accuracy.

Responsibilities

• Act as main point of contact for customers and internal stakeholders.
• Enter and manage customer purchase orders in the ERP system.
• Coordinate with Sales to manage day-to-day order activity and expectations.
• Initiate and track work orders with accurate routing, specs, and instructions.

Education

GED or High School Diploma

Tools

IFS

Epicor

Printvis

Optimus Radius

NetSuite

SAP

Microsoft Excel

Microsoft Outlook

Job description

Mill Rock Packaging is seeking a proactive Client Service Specialist for our Salt Lake City facility. The role bridges customer service, production planning, and project coordination to ensure orders move smoothly from purchase through production.

You will collaborate with Sales, Prepress, Quality, and Production teams, manage customer orders in the ERP system, and coordinate timelines to meet customer expectations with accuracy and efficiency.