Client Service Specialist (57251)

Mill Rock Packaging; Salt Lake City (UT); On-site; USD 58,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO and company holidays

401(k) with employer match

Short-term and long-term disability

Job summary

Mill Rock Packaging is seeking a proactive Client Service Specialist for our Salt Lake City facility. You will bridge customer service, production planning, and project coordination to ensure orders flow smoothly from entry to production.

Key responsibilities include managing customer orders in ERP, coordinating with Sales, and tracking timelines while maintaining high accuracy and client satisfaction.

Qualifications

• GED or high school equivalent required.
• Experience with ERP systems in manufacturing or packaging.
• Strong Excel and Outlook skills.
• Excellent organization and communication abilities.

Responsibilities

• Act as main point of contact for customers and internal stakeholders.
• Enter and manage customer purchase orders in ERP.
• Coordinate with Sales to manage day-to-day order activity.
• Initiate and track work orders; ensure accurate routing and instructions in ERP.
• Coordinate with Prepress and Production planning to meet timelines.
• Verify artwork, lead times, shipping details, and requirements.
• Monitor open orders and job statuses to ensure timely delivery and customer satisfaction.

Skills

ERP systems

Excel

Outlook

Organizational skills

Communication

Attention to detail

Time management

Team player

Problem solving

Education

GED or High School Equivalence

Associate/Bachelor preferred

Tools

IFS

Epicor

Printvis

Optimus Radius

NetSuite

SAP

Job description

Job Details: Job Location: Salt Lake City, Utah - Salt Lake City, UT, Position Type: Full Time, Salary Range: $58000.00 - $80000.00Salary, Travel Percentage: Negligible, Job Shift: Day, Get to know us:

Mill Rock Packaging (MRP) is a growing U.S.-based packaging company and a market leader in designing, engineering, and producing high-end, sustainable, and customized graphic paperboard, folding carton, and commercial printing products. We serve customers across industries like food and beverage, technology, health and beauty, pharmaceuticals, and more.

What sets us apart? Our culture is built on five core behaviors that guide everything we do:

• Lead with Safety – We put people first, always.
• Build Trust – We keep our promises and act with integrity.
• Innovate and Be Resilient – We embrace challenges and create solutions that raise the bar.
• Include and Collaborate – We believe diverse perspectives make us stronger.
• Raise the Bar – We strive for excellence in every detail.

If you’re looking for a place where these values aren’t just words but actions, you’ll feel right at home here. Curious? Learn more at http://www.millrockpackaging.com!

How you'll make an impact:

We are seeking a proactive and detail-driven Client Service Specialist to join our team, supporting a fast-paced folding carton packaging operation. This cross-functional role bridges customer service, production planning, and project coordination, ensuring the smooth execution of orders from purchase through production.

You’ll work closely with sales, prepress, quality, and production teams, managing customer orders, initiating job tickets, and coordinating timelines to keep projects moving efficiently in our Mountain Region.

This position is based onsite at our facility in Salt Lake City, Utah.

What you’ll do:

• Act as a main point of contact for customers and internal stakeholders.
• Receive, enter, and manage customer purchase orders in the ERP system.
• Partner with Sales to manage day-to-day order activity and customer expectations.
• Initiate and track work orders; ensure accurate routing, specs, and instructions in the ERP.
• Manage the pre-flight process by coordinating with the Prepress team to confirm artwork files are complete and print-ready.
• Coordinate with production planning based on customer timelines and material availability.
• Manage order changes, track inventory releases, and create returns or RMAs as needed.
• Verify artwork, lead times, shipping details, and other key requirements with customers.
• Monitor open orders and job statuses to ensure timely delivery and customer satisfaction.
• Ensure new items are routed through Quality Assurance for review and approval.
• Proactively identify and recommend process improvements to increase speed, quality, and efficiency.

What it takes to succeed:

Basic Qualifications

Education: GED or High School Equivalent

Required Skills & Experience:

• Strong working knowledge of ERP system (e.g., IFS, Epicor, Printvis, Optimus Radius, NetSuite, SAP)
• Proficiency in Microsoft Excel and Outlook.
• Outstanding organizational and time-management skills.
• Clear and professional written and verbal communication.
• A high level of attention to detail, accuracy matters.
• Ability to work effectively under pressure and juggle competing priorities.
• A team player with a positive attitude and willingness to learn and adapt.
• Comfort working across departments and owning tasks from start to finish.
• Self-motivated with the ability to take initiative and solve problems independently.

Preferred Requirements

• Associate’s, bachelor’s, or higher degree in business or a related field preferred.
• Experience in manufacturing, packaging, or printing preferred.
• 2+ years of experience in customer service, order management, or production planning in a manufacturing or print/packaging environment.
• Positive and professional demeanor with a “customer-first” attitude.

Why You’ll Love Working Here

Our Culture: We’re stronger together. Safety comes first, and we believe our people, customers, and investors are the foundation of our success. Collaboration and respect drive everything we do.

Competitive Compensation

Your base pay will reflect factors like market location, experience, and skills. Many roles also include performance bonuses as part of the total compensation package.

Benefits That Matter

We offer a full range of benefits designed to support you and your family, including:

• Medical, dental, and vision insurance
• Paid Time Off (PTO) and company holidays
• 401(k) with employer match
• Short-term and long-term disability insurance
• Life insurance
• …and more!

The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the position's duties, responsibilities, or requirements.

Mill Rock Packaging is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.