Client Success Coordinator

IQVIA LLC; Red Bank (NJ); On-site; USD 37,000 - 94,000; Full time

Job summary

IQVIA LLC in Red Bank, New Jersey, offers an entry-level client support role under supervision. You will develop essential skills to assist clients, learn to answer queries, maintain logs, and ensure follow-through.

This position emphasizes building relationships, understanding business needs, and clear cross-department communication. A bachelor’s degree and some related experience are preferred, with Excel proficiency and a readiness to grow within IQVIA.

Qualifications

• Bachelor's Degree required.
• Some related work experience required.
• Experience in an IQVIA role preferred and pharmaceutical experience preferred.
• Proficient in PC applications such as Excel.
• Ability to communicate effectively with various levels in the organization (written and oral).
• Ability to carry out some analysis and information gathering to resolve problems on routine matters.

Responsibilities

• Trains to provide day to day guidance and support to clients.
• Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through.
• Develops the interpersonal skills necessary to build effective business relationships with defined clients.
• Develops an understanding of clients’ potential business needs.
• Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle.
• Provides support to other team members.

Skills

Communication

Analytical thinking

Problem solving

Education

Bachelor's Degree

Tools

Excel

Job description

IQVIA LLC in Red Bank, New Jersey, offers an entry-level client support role under supervision. You will develop essential skills to assist clients, learn to answer queries, maintain logs, and ensure follow-through.

This position emphasizes building relationships, understanding business needs, and clear cross-department communication. A bachelor’s degree and some related experience are preferred, with Excel proficiency and a readiness to grow within IQVIA.