Client Success & Support Coordinator

IQVIA Argentina; Red Bank (TN); On-site; USD 37,000 - 94,000; Full time

Job summary

IQVIA is seeking a trainee-level support associate who, under close supervision, develops the skills necessary to provide support to clients and learns the basics of the role.

Under supervision, you will train to guide and support clients, learn the technical skills to answer queries, maintain logs, and communicate issues to relevant departments, while supporting team members and building client relationships.

Qualifications

• Bachelor's degree required.
• Some related work experience required.
• Experience in an IQVIA role preferred and pharmaceutical experience preferred.
• Proficient in Excel.
• Ability to communicate effectively with various levels in the organization (written and oral).
• Ability to carry out some analysis and information gathering to resolve problems on routine matters.

Responsibilities

• Trains to provide day to day guidance and support to clients
• Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
• Develops the interpersonal skills necessary to build effective business relationships with defined clients
• Develops an understanding of clients' potential business needs
• Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
• Provides support to other team members

Skills

Effective communication

Analytical thinking

Education

Bachelor's degree

Tools

Excel

Job description

IQVIA is seeking a trainee-level support associate who, under close supervision, develops the skills necessary to provide support to clients and learns the basics of the role.

Under supervision, you will train to guide and support clients, learn the technical skills to answer queries, maintain logs, and communicate issues to relevant departments, while supporting team members and building client relationships.