Client Success Associate - SaaS & Growth (Hybrid, DFW)

energyworldnet; Decatur (TX); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Retirement plan with company match

Flexible Spending Accounts

HRA

Life and AD&D insurance

Parental leave

Job summary

Energy Worldnet, LLC is seeking a Client Success Associate to support client satisfaction and platform adoption in a hybrid role based in the Dallas–Fort Worth area. Regular onsite attendance is required with remote options on Mondays and Fridays.

You will be the primary contact for assigned clients, guiding them through the platform, resolving issues, and identifying opportunities to expand usage and value. A strong service mindset and CRM familiarity are essential.

Qualifications

• High School Diploma or equivalent.
• 1+ year of customer-facing experience (with increasing responsibility as proficiency grows).
• Excellent verbal and written communication skills.
• 2+ years of general computer usage, including web-based applications and Microsoft Office or related tools.
• Strong customer service and relationship-management skills, including the ability to manage escalations and deliver customized solutions.
• Ability to independently assess and resolve complex customer scenarios using sound judgment and critical thinking.

Responsibilities

• Provide timely, professional customer service by responding to inbound client calls and inquiries, resolving issues or routing requests appropriately.
• Serve as a primary point of contact for assigned or key clients, including ownership of escalated customer service issues and delivery of customized solutions.
• Support clients in navigating and effectively using the platform through system walkthroughs, tailored guidance, and best-practice recommendations to drive adoption and value realization.
• Apply critical thinking, communication, and interpersonal skills to independently resolve complex customer issues and ensure high levels of client satisfaction.
• Collaborate with cross-functional internal teams, peers, partners, and resellers to resolve client challenges and improve service delivery and operational efficiency.
• Prepare and deliver client-facing reports, presentations, or demonstrations that communicate platform features, benefits, updates, and measurable outcomes.
• Contribute to revenue generation and customer retention through proactive client engagement, including identifying appropriate upsell and cross-sell opportunities.
• Lead or support special projects and cross-functional initiatives, contributing insights and recommendations that support operational and strategic goals.
• Mentor and support other Associates by sharing platform knowledge, customer service best practices, and issue-resolution techniques, as appropriate.

Skills

Customer service

Relationship mgmt

Communication

CRM experience

SaaS familiarity

Education

High School diploma

Bachelor’s degree

Tools

Salesforce

Microsoft Office

Job description

Energy Worldnet, LLC is seeking a Client Success Associate to support client satisfaction and platform adoption in a hybrid role based in the Dallas–Fort Worth area. Regular onsite attendance is required with remote options on Mondays and Fridays.

You will be the primary contact for assigned clients, guiding them through the platform, resolving issues, and identifying opportunities to expand usage and value. A strong service mindset and CRM familiarity are essential.