Client Success Associate — Hybrid, Growth Path in SaaS

ENERGY Worldnet; Decatur (TX); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Retirement plan with company match

Flexible Spending Accounts (FSA)

Health Reimbursement Account (HRA)

Life and AD&D insurance

Job summary

Energy Worldnet (EWN) seeks a motivated Client Success Associate to support client satisfaction, platform adoption, and revenue growth. The role emphasizes problem-solving, customer engagement, and growth within a collaborative, fast-paced environment.

Ideal candidates have prior business development or account management experience and a passion for helping customers succeed. The program offers hands‑on training and clear career progression within the sales organization.

Qualifications

• 1+ year of customer-facing experience with increasing responsibility.
• Excellent verbal and written communication skills.
• 2+ years of general computer usage, including web-based applications and Microsoft Office.
• Strong customer service and relationship-management skills including managing escalations and delivering customized solutions.
• Ability to independently assess and resolve complex customer scenarios using sound judgment and critical thinking.

Responsibilities

• Provide timely, professional customer service by responding to inbound client calls and inquiries, resolving issues or routing requests appropriately.
• Serve as a primary point of contact for assigned or key clients, including ownership of escalated customer service issues and delivery of customized solutions.
• Support clients in navigating and effectively using the platform through system walkthroughs, tailored guidance, and best-practice recommendations to drive adoption and value realization.
• Apply critical thinking and communication skills to independently resolve complex customer issues and ensure high levels of client satisfaction.
• Collaborate with cross-functional internal teams to resolve client challenges and improve service delivery and operational efficiency.
• Prepare and deliver client-facing reports, presentations, or demonstrations that communicate platform features, benefits, updates, and measurable outcomes.
• Contribute to revenue generation and customer retention through proactive client engagement including upsell and cross-sell opportunities.
• Lead or support special projects and cross-functional initiatives, contributing insights and recommendations.
• Mentor and support other Associates by sharing platform knowledge and issue-resolution techniques.

Skills

Customer service

Communication

CRM experience

SaaS experience

Critical thinking

Relationship management

Education

High School Diploma or equivalent

Bachelor’s degree or equivalent work experience

Tools

Salesforce

Microsoft Office

Job description

Energy Worldnet (EWN) seeks a motivated Client Success Associate to support client satisfaction, platform adoption, and revenue growth. The role emphasizes problem-solving, customer engagement, and growth within a collaborative, fast-paced environment.

Ideal candidates have prior business development or account management experience and a passion for helping customers succeed. The program offers hands‑on training and clear career progression within the sales organization.