Client Success Associate – POS Deployments & Migrations

Eigen Development; Center Valley (Lehigh County); On-site; USD 42,000 - 52,000; Full time

Job summary

Shift4 is seeking a Re-Launch Associate to serve as a key contact for existing clients, guiding merchants through service offerings via chat, phone, SMS, and task systems. The role emphasizes scheduling appointments, setting expectations, and enabling ownership transitions and system deployments.

The candidate will learn Shift4’s workflows, collaborate with cross-functional teams, and gain proficiency with SkyTab POS while assisting migrations from legacy systems.

Qualifications

• Exceptional verbal and written communication skills with strong listening abilities.
• Professional, personable, and enthusiastic demeanor to enhance client experience.
• Superior attention to detail.
• Excellent time management and organizational skills.
• Resourceful, self-motivated, and eager to learn.
• Strong analytical, reasoning, and problem-solving abilities.
• Bilingual proficiency in English and Spanish is advantageous but not required.

Responsibilities

• Modify POS systems to support seamless implementation of the Advantage program.
• Use checklists and task management tools to execute ownership changes for legacy and SkyTab POS merchants.
• Assist onsite personnel with POS installations and legacy system migrations.
• Review and process POS orders and related accessories.
• Coordinate and schedule ownership changes through phone, email, and SMS communication.
• Monitor and manage the case queue to ensure timely resolution.
• Accurately process POS orders to facilitate migrations from legacy systems to SkyTab POS.
• Perform basic menu programming and POS system configuration.
• Respond to inbound inquiries regarding ownership changes and equipment orders.
• Collaborate with internal teams to prioritize and resolve escalated client accounts.

Skills

Communication

Customer service

Detail oriented

Time management

Bilingual EN/ES

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Hospitality POS devices

Job description

Shift4 is seeking a Re-Launch Associate to serve as a key contact for existing clients, guiding merchants through service offerings via chat, phone, SMS, and task systems. The role emphasizes scheduling appointments, setting expectations, and enabling ownership transitions and system deployments.

The candidate will learn Shift4’s workflows, collaborate with cross-functional teams, and gain proficiency with SkyTab POS while assisting migrations from legacy systems.