Re-Launch, Associate

100 Shift4 Payments, LLC; Center Valley (Lehigh County); In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Shift4 is seeking an Associate to serve as a key contact for existing clients, guiding merchants through service offerings via chat, phone, SMS, and email. You will schedule appointments, set expectations, and facilitate ownership transitions and system deployments, working closely with cross-functional teams to resolve client needs.

The role requires a thorough understanding of Shift4’s workflows and SkyTab POS, with opportunities to assist in migrations from legacy systems.

Competenze

• High school diploma or equivalent.
• Proficiency with Microsoft Office and Google Workspace.
• Experience with hospitality POS devices preferred but not required.

Mansioni

• Guide merchants through service offerings via chat, phone, SMS and email.
• Schedule appointments and coordinate ownership changes and deployments.
• Assist onsite POS installations and migrations.
• Review POS orders and accessories and process them accurately.
• Coordinate ownership changes through multiple channels to ensure timely resolutions.
• Collaborate with internal teams to resolve escalated client issues.

Conoscenze

Communication

Detail-oriented

Time management

Teamwork

Bilingual (EN/ES) optional

Formazione

High school diploma

Strumenti

Microsoft Office

Google Workspace

Descrizione del lavoro

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Summary: The Re-Launch, Associate serves as a key point of contact for existing clients, ensuring the highest standards of service and professionalism.

This role is responsible for guiding merchants through available service offerings via multiple communication channels, including chat, telephone, SMS, and task management systems. Core duties include scheduling appointments, setting expectations, and facilitating successful ownership transitions and system deployments. This position requires a thorough understanding of Shift4’s internal workflows and collaboration with cross-functional teams to efficiently resolve client needs. The Associate will develop proficiency with Shift4’s suite of POS products, with a focus on SkyTab POS, and assist in migrations from legacy systems.

Responsibilities

• Modify POS systems to support seamless implementation of the Advantage program.
• Use checklists and task management tools to execute ownership changes for both legacy and SkyTab POS merchants.
• Assist onsite personnel with POS installations and legacy system migrations.
• Review and process POS orders and related accessories.
• Coordinate and schedule ownership changes through phone, email, and SMS communication.
• Monitor and manage the case queue to ensure timely resolution.
• Accurately process POS orders to facilitate migrations from legacy systems to SkyTab POS.
• Perform basic menu programming and POS system configuration.
• Respond to inbound inquiries regarding ownership changes and equipment orders.
• Collaborate with internal teams to prioritize and resolve escalated client accounts.

Qualifications

• Exceptional verbal and written communication skills with strong listening abilities.
• Professional, personable, and enthusiastic demeanor to enhance client experience.
• Superior attention to detail.
• Excellent time management and organizational skills.
• Resourceful, self-motivated, and eager to learn.
• Strong analytical, reasoning, and problem-solving abilities.
• Bilingual proficiency in English and Spanish is advantageous but not required.

Education and Experience Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office and Google Workspace applications.
• Experience with hospitality POS devices preferred but not required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

WELCOME TO THE FUTURE OF COMMERCE

About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

A Global Leader in Financial Technology

75+ Countries $300+ Billion Processed Annually 300,000+ Customers 1,200+ Technology Integrations 5+ Billion Annual Transactions 100+ Payment Methods Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation. Meet the Executive Team Shift4Cares We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.

Join Our Team

Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team.