Re-Launch, Associate

Shift4; Pennsylvania; On-site; USD 42,000 - 54,000; Full time

Job summary

Shift4 is seeking an on-site Re-Launch, Associate in Center Valley, PA to serve as a key client liaison. You will guide merchants through service offerings via chat, phone, SMS, and ticketing systems, schedule appointments, set expectations, and support ownership transitions and SkyTab deployments.

You will develop proficiency with Shift4’s POS suite, assist migrations from legacy systems, and collaborate with cross-functional teams to resolve client needs efficiently.

Qualifications

• Excellent verbal and written communication and strong listening skills.
• Professional, personable demeanor to enhance client experience.
• Strong attention to detail and excellent time management.
• Resourceful, self-motivated and eager to learn.

Responsibilities

• Modify POS systems to support implementation of the Advantage program.
• Use checklists and task management tools to execute ownership changes for legacy and SkyTab POS merchants.
• Assist onsite personnel with POS installations and legacy system migrations.
• Review and process POS orders and related accessories.
• Coordinate and schedule ownership changes via phone, email, and SMS.
• Monitor case queue to ensure timely resolution and escalate when needed.
• Process POS orders to migrate from legacy systems to SkyTab POS.
• Perform basic menu programming and POS configuration.
• Respond to inbound inquiries regarding ownership changes and equipment orders.
• Collaborate with internal teams to prioritize and resolve escalated client accounts.

Skills

Verbal communication

Written communication

Attention to detail

Time management

Analytical thinking

Problem solving

Bilingual (EN/ES) advantageous

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

POS devices (hospitality)

Job description

## Re-Launch, AssociateApply: On-site: Center Valley, PA Office: Full time: Posted Yesterday: JR0000825Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com. **Summary**: The Re-Launch, Associate serves as a key point of contact for existing clients, ensuring the highest standards of service and professionalism. This role is responsible for guiding merchants through available service offerings via multiple communication channels, including chat, telephone, SMS, and task management systems. Core duties include scheduling appointments, setting expectations, and facilitating successful ownership transitions and system deployments. This position requires a thorough understanding of Shift4’s internal workflows and collaboration with cross-functional teams to efficiently resolve client needs. The Associate will develop proficiency with Shift4’s suite of POS products, with a focus on SkyTab POS, and assist in migrations from legacy systems. **Responsibilities** * Modify POS systems to support seamless implementation of the Advantage program.[Text Wrapping Break]* Use checklists and task management tools to execute ownership changes for both legacy and SkyTab POS merchants.* Assist onsite personnel with POS installations and legacy system migrations.* Review and process POS orders and related accessories* Coordinate and schedule ownership changes through phone, email, and SMS communication.* Monitor and manage the case queue to ensure timely resolution.* Accurately process POS orders to facilitate migrations from legacy systems to SkyTab POS.* Perform basic menu programming and POS system configuration.* Respond to inbound inquiries regarding ownership changes and equipment orders.* Collaborate with internal teams to prioritize and resolve escalated client accounts **Qualifications** * Exceptional verbal and written communication skills with strong listening abilities.* Professional, personable, and enthusiastic demeanor to enhance client experience.* Superior attention to detail.* Excellent time management and organizational skills.[Text Wrapping Break]* Resourceful, self-motivated, and eager to learn.* Strong analytical, reasoning, and problem-solving abilities.* Bilingual proficiency in English and Spanish is advantageous but not required.**Education and Experience Requirements** * High school diploma or equivalent.* Proficiency in Microsoft Office and Google Workspace applications.* Experience with hospitality POS devices preferred but not required. *We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.*