Associate Client Service Representative

CSC; Wilmington (DE); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Annual leave

Tuition reimbursement

Referral bonuses

Hybrid or remote work options

Job summary

CSC in Wilmington, DE is seeking an Associate Client Service Representative to join their Small Business Call Center team. In this role, you will engage with clients to provide exemplary service tailored to their needs. Responsibilities include processing legal documents and managing client portfolios.

The ideal candidate will have over 3 years of customer service experience and strong communication skills. CSC promotes internal growth and offers a competitive benefits package.

Qualifications

• At least 3 years of experience in customer service or administrative roles.
• Energetic self-starter with a team-oriented attitude.
• Strong prioritization and multitasking skills.

Responsibilities

• Build strong relationships with clients to understand their needs.
• Research and process legal documents efficiently.
• Provide excellent service to both internal and external clients.

Skills

Customer service experience

Attention to detail

Problem-solving skills

Strong computer skills

Verbal and written communication

Salesforce experience

Tools

MS Office

Job description

Associate Client Service Representative

Wilmington, DE (Hybrid)

Monday - Friday, 11:00am-8:00pm

Are you passionate about delivering exceptional service? Us too.

We’re hiring a Client Service Representative for our Small Business Call Center team. You’ll work directly with our clients (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world‑class service. CSC is a place where you’re encouraged and expected to be your best.

Responsibilities

• Build relationships with our clients to better understand their unique needs and concerns
• Research, analyze, review, and process legal documents
• Fulfill requests and answer questions for internal and external customers via phone or electronically
• Provide excellent client service to both internal and external clients
• Manage client portfolios and organize workflow to meet clients’ time frames and demands
• Data entry of client information, electronic filing, and retrieval of documents
• Navigate between multiple databases quickly and accuratelyRecommend process improvements where applicable
• Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services

Qualifications

• At least 3 years of experience working in a customer service or administrative capacity
• Energetic self-starter who thrives in a fast‑paced, team‑oriented environment
• Attention to detail and accuracy
• Strong research skillsStrong prioritization and time‑management skills
• Flexibility and agility, with the ability to multitask
• Problem‑solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Excellent verbal and written communication skills
• Salesforce experience a plus

Candidates for this position must be eligible to work without sponsorship. Time on‑site or time zone may be necessary based on business need.

Benefits

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.