Associate Client Service Representative

Corporation Service Company; Wilmington (DE); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits package

Success Sharing and bonuses

Career growth opportunities

Job summary

Corporation Service Company is seeking a dedicated Client Service Representative for the Small Businesses Call Center team in Wilmington, Delaware. You will directly engage with clients, providing exceptional service and solutions to enhance their operations.

The role requires at least three years of experience in customer service, strong problem-solving abilities, and proficiency in Microsoft Office. Opportunity for hybrid work and a comprehensive benefits package available.

Qualifications

• At least 3 years of experience in customer service or administrative roles.
• Excellent verbal and written communication skills.
• Strong prioritization and time-management skills.

Responsibilities

• Build relationships with clients to understand needs.
• Research and process legal documents.
• Fulfill requests and provide client service via phone or electronically.

Skills

Customer service experience

Strong communication skills

Attention to detail

Problem-solving skills

Proficiency in MS Office

Job description

Are you passionate about delivering exceptional service? Us too.

We’re hiring a Client Service Representative for our Small Businesses Call Center team. You’ll work directly with our clients (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best.

Responsibilities

• Build relationships with our clients to better understand their unique needs and concerns
• Research, analyze, review, and process legal documents
• Fulfill requests and answer questions for internal and external customers via phone or electronically
• Provide excellent client service to both internal and external clients
• Manage client portfolios and organize workflow to meet clients’ time frames and demands
• Data entry of client information, electronic filing, and retrieval of documents
• Navigate between multiple databases quickly and accurately
• Recommend process improvements where applicable
• Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services

Qualifications

• At least 3 years of experience working in a customer service or administrative capacity
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• Attention to detail and accuracy
• Strong prioritization and time-management skills
• Flexibility and agility, with the ability to multitask
• Problem-solving skills
• Strong computer skills and proficiency in MS Office, Word, and Excel
• Excellent verbal and written communication skills

Candidates for this position must be eligible to work without sponsorship. Time on‑site or time zone may be necessary based on business need.

Why Work with CSC?

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Job Info

• Job Identification 16435
• Job Category Client Services
• Posting Date 06/29/2026, 06:33 PM
• Job Schedule Full time
• Locations 251 Little Falls Dr., Wilmington, DE, 19808, US (Hybrid)