Client Success Associate — Growth, Training & Support

ADP; Norfolk (VA); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Savings

Wellness Program

Disability Insurance

Charitable Match

Holidays

Personal Days

Vacation

Volunteer Time Off

Job summary

ADP in Norfolk, VA is seeking an Associate Account Manager to be the front-line for solving clients' challenges, answering questions, training users on ADP technology, and supporting clients with 50-999 employees. You will work in a metrics-driven call center and build rapport over phone and email to sustain high client satisfaction.

A college degree is helpful but not required; experience in customer service and a willingness to learn are highly valued.

Qualifications

• At least one year of experience in a customer service environment.
• Overtime availability during peak seasons.

Responsibilities

• Be the front-line for solving client issues and questions.
• Train clients on ADP technology and processes.
• Maintain strong client relationships through phone, email, and chat.

Skills

Customer service

Job description

ADP in Norfolk, VA is seeking an Associate Account Manager to be the front-line for solving clients' challenges, answering questions, training users on ADP technology, and supporting clients with 50-999 employees. You will work in a metrics-driven call center and build rapport over phone and email to sustain high client satisfaction.

A college degree is helpful but not required; experience in customer service and a willingness to learn are highly valued.