Client Success Associate — Fast-Paced, Global

GLG; Boston (MA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Comprehensive medical, dental and viz​

Flexible paid time off

401(k) and Roth 401(k) with employer "

Tuition reimbursement

Paid parental leave

Wellbeing resources

Job summary

GLG seeks Associates to learn and excel at top‑tier client service within a merit‑based, team‑oriented environment. You will manage client projects from scoping to delivery, recruit the right experts, and deliver high‑quality outcomes to clients and experts while collaborating with internal stakeholders to maximize revenue and retention.

This role offers onboarding, apprenticeship, and training programs, with coaching to develop project management and communication skills, and the opportunity to

Qualifications

• Bachelor's degree is required.
• 0-3 years of work experience in client-facing, sales, or account management roles.
• Demonstrated critical thinking and creative problem‑solving skills.
• Excellent communication and interpersonal skills, including comfort with phone‑based outreach.
• Ability to work independently and collaboratively, in an ever‑changing and fast‑paced environment.
• Willingness to work flexible and extended hours (including evenings and some holidays) basedclientneeds and expectations.

Responsibilities

• Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win
• Owning client projects from start to finish – that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high‑quality outcomes to both our clients and our experts
• Collaborating with colleagues, your manager, and internal stakeholders to bring GLG’s full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts
• Upholding GLG’s compliance framework and embracing our company values

Education

Bachelor's degree

Job description

GLG seeks Associates to learn and excel at top‑tier client service within a merit‑based, team‑oriented environment. You will manage client projects from scoping to delivery, recruit the right experts, and deliver high‑quality outcomes to clients and experts while collaborating with internal stakeholders to maximize revenue and retention.

This role offers onboarding, apprenticeship, and training programs, with coaching to develop project management and communication skills, and the opportunity to