Client Success Associate - ADR Operations & Coordination

Veritext; Baton Rouge, Northern (LA, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Short- and long-term disability

401(k) with company match

Earned wage access

Hybrid or remote work options

Veritext Summer Camp

Wellness Week

Paid time off

Tuition reimbursement

Job summary

Veritext in Baton Rouge, LA is seeking a Client Success Associate (ADR) to be at the heart of the client experience, blending client service, case coordination, and office operations to move matters from start to finish.

You’ll coordinate schedules, support proceedings, and maintain matter records, while building relationships with clients, counsel, and neutrals in a fast-paced, collaborative environment.

Qualifications

• 2–4 years of experience in administrative support, client service, legal operations, ADR, hospitality, professional services, or related environment.
• Associate or Bachelor’s degree preferred, or an equivalent combination of education and relevant professional experience.
• Strong client service and relationship-building skills, with the ability to communicate confidently and professionally with a variety of stakeholders.
• Exceptional organization and attention to detail, with the ability to coordinate complex schedules, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and professional judgment, including the ability to handle sensitive and confidential information with discretion.
• Proficiency with Microsoft Office, with the ability to quickly learn and navigate new systems and technology.

Responsibilities

• Coordinate the administration of dispute resolution matters from initiation through completion, including scheduling, logistics, communications, documentation, and matter records.
• Serve as a trusted resource to clients, counsel, and neutrals, delivering responsive, professional, and solutions-focused support throughout the matter lifecycle.
• Provide on-site coordination for in-person, virtual, and hybrid proceedings, including preparing conference and hearing rooms and ensuring a welcoming, professional client experience.
• Support day-to-day office operations by coordinating workflows, priorities, administrative needs, supplies, vendors, and coverage during periods of high volume or staffing transitions.
• Build and maintain strong client relationships through proactive communication, attention to detail, timely follow-up, and a commitment to exceptional service.
• Contribute to practice development and business growth by supporting client events, educational programs, sponsorships, marketing initiatives, and awareness of ADR services and neutral expertise.
• Collaborate across teams, participate in process improvements and special projects, and demonstrate the company’s values through continuous learning, inclusivity, accountability, innovation, and a client-first mindset.

Skills

Client service

Relationship building

Organization

Scheduling

Microsoft Office

Communication

Education

Associate or Bachelor’s degree

Equivalent education/experience

Tools

MS Office

Job description

Veritext in Baton Rouge, LA is seeking a Client Success Associate (ADR) to be at the heart of the client experience, blending client service, case coordination, and office operations to move matters from start to finish.

You’ll coordinate schedules, support proceedings, and maintain matter records, while building relationships with clients, counsel, and neutrals in a fast-paced, collaborative environment.