Client Success & Operations Coordinator

Complete Legal; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Complete Legal is seeking a Client Operations Coordinator to work in person and directly support clients with service delivery. You will collaborate with the sales team and report to the Document Services Manager to align client needs with our offerings.

You will manage multiple tasks daily, build strong client relationships, and ensure projects are delivered accurately and on time. This role offers growth opportunities within a collaborative environment.

Qualifications

• Ability to multi-task across tasks and deadlines.
• Strong written and verbal communication with clients.
• Proactive and able to work with little supervision.
• Excellent organizational and time management skills.

Responsibilities

• Answer phone calls, gather work instructions, and ensure projects meet deadlines.
• Build and maintain trust-based relationships with clients through open communication.
• Collaborate with sales and account managers to satisfy client needs.
• Support Account Managers as needed.
• Maintain client communications via phone, email, or in-person meetings.
• Respond promptly to inquiries, even outside standard hours.
• Be the main contact for clients to access services.

Skills

Multi-tasking

Communication

Time management

Teamwork

Initiative

Attention to detail

Client relationship building

Tools

HubSpot

Job description

Complete Legal is seeking a Client Operations Coordinator to work in person and directly support clients with service delivery. You will collaborate with the sales team and report to the Document Services Manager to align client needs with our offerings.

You will manage multiple tasks daily, build strong client relationships, and ensure projects are delivered accurately and on time. This role offers growth opportunities within a collaborative environment.