Client Success Associate

Realty Plans; Stamford (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay & raises

Paid time off

Career growth

Team lunches

Job summary

Realty Plans in Stamford, CT seeks a Client Success Associate to communicate with customers, identify needs, process requests, and resolve issues to ensure an excellent service experience. The role emphasizes friendly, computer-savvy professionals who stay calm under pressure.

Responsibilities include handling inbound calls and emails, gathering information, scheduling field technicians, and documenting interactions.

Qualifications

• High school diploma or GED required; college degree preferred for advancement.
• Prior customer service experience or similar role is preferred.
• Experience using customer management software and basic computer skills.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Schedule and manage field technicians (photographers)
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Customer service

Verbal communication

Active listening

Time management

Calm under pressure

Organized

Education

High school diploma/GED

College degree preferred

Tools

CRM software

Job description

We are seeking a Client Success Associate to join our luxury real estate media team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Schedule and manage field technicians (photographers)
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED (College Degree Preferred)
• Previous experience as a Customer Service Representative or in a similar role
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively

Benefits/Perks

• Competitive Compensation with Annual Pay Increases and Bonuses
• Paid Time Off
• Career Growth Opportunities
• Weekly Team Building Lunches and Events