Client Success Specialist

Sunkissed Getaways; Green Bay (WI); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Training and ongoing support

Professional development opportunities

Collaborative team environment

Opportunity to develop client-service/

communication skills

Job summary

Sunkissed Getaways is seeking a Client Success Specialist who excels at clear communication and helping clients from first contact through ongoing relationship development. This role emphasizes professional, timely support, remote collaboration, and a friendly, solutions-oriented approach.

You will respond to questions, coordinate consultations, maintain accurate records, build strong client relationships, and identify opportunities to improve the client experience.

Qualifications

• Excellent communication across phone, email and online platforms.
• Detail-oriented, organized and dependable.
• Customer service or client support experience is a plus.

Responsibilities

• Communicate professionally with prospective and existing clients.
• Respond to client questions and inquiries.
• Understand client needs and provide appropriate information.
• Follow up with clients and prospects in a timely manner.
• Help coordinate consultations, appointments, and next steps.
• Maintain accurate client records.
• Build strong and professional client relationships.
• Identify opportunities to improve the client experience.
• Escalate questions or concerns when appropriate.
• Participate in team meetings, training, and development activities.

Skills

Strong verbal and written comms

Friendly, professional attitude

Excellent follow-up skills

Attention to detail

Organized and dependable

Comfortable working remotely

Multichannel communication

Customer service experience (plus)

Job description

We are seeking a professional and people-focused Client Success Specialist to help create positive experiences for clients from their initial interaction through ongoing relationship development.

The ideal candidate is an excellent communicator who enjoys helping people, answering questions, following up, and making sure clients receive timely and professional support.

Training and guidance will be provided.

Responsibilities

• Communicate professionally with prospective and existing clients
• Respond to client questions and inquiries
• Understand client needs and provide appropriate information
• Follow up with clients and prospects in a timely manner
• Help coordinate consultations, appointments, and next steps
• Maintain accurate client records
• Build strong and professional client relationships
• Identify opportunities to improve the client experience
• Escalate questions or concerns when appropriate
• Participate in team meetings, training, and development activities

Requirements

• Strong verbal and written communication skills
• Friendly, professional, and solutions-oriented approach
• Excellent follow-up skills
• Strong attention to detail
• Organized and dependable
• Comfortable working remotely
• Able to communicate effectively through phone, email, and online platforms
• Previous customer service, client success, sales, or administrative experience is a plus but not required

What We Offer

• Remote work environment
• Flexible scheduling
• Training and ongoing support
• Professional development opportunities
• Collaborative team environment
• Opportunity to develop valuable client-service and communication skills