Luxury Real Estate Client Success Specialist

Realty Plans; Stamford (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay & raises

Paid time off

Career growth

Team lunches

Job summary

Realty Plans in Stamford, CT seeks a Client Success Associate to communicate with customers, identify needs, process requests, and resolve issues to ensure an excellent service experience. The role emphasizes friendly, computer-savvy professionals who stay calm under pressure.

Responsibilities include handling inbound calls and emails, gathering information, scheduling field technicians, and documenting interactions.

Qualifications

• High school diploma or GED required; college degree preferred for advancement.
• Prior customer service experience or similar role is preferred.
• Experience using customer management software and basic computer skills.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Schedule and manage field technicians (photographers)
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Customer service

Verbal communication

Active listening

Time management

Calm under pressure

Organized

Education

High school diploma/GED

College degree preferred

Tools

CRM software

Job description

Realty Plans in Stamford, CT seeks a Client Success Associate to communicate with customers, identify needs, process requests, and resolve issues to ensure an excellent service experience. The role emphasizes friendly, computer-savvy professionals who stay calm under pressure.

Responsibilities include handling inbound calls and emails, gathering information, scheduling field technicians, and documenting interactions.