Client Support Representative

Luxury Presence

Phoenix (AZ)

Hybrid

USD 40,000 - 70,000

Full time

14 days+

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Benefits offered by this job

20% performance-based bonus

Flexible work-from-home options after training

Collaborative team environment

Professional development opportunities

Job summary

An established industry player is seeking a Client Support Representative to join their dynamic team. This role involves providing exceptional customer service to top real estate agents, assisting them with their online presence and ensuring they have the tools needed for success. You'll engage with clients through various channels, offering solutions and support while working in a collaborative environment. The company values innovation and teamwork, making this an exciting opportunity for those passionate about real estate technology and customer service. Join a forward-thinking team and help shape the future of the real estate industry.

Qualifications

2-5+ years of customer service experience, real estate experience is a plus.
Strong empathy, problem-solving skills, and a positive attitude.

Responsibilities

Assist clients via live chat, calls, and emails to resolve queries.
Report technical issues and provide updates to clients.

Skills

Customer Service

Web Development

Real Estate Knowledge

Problem Solving

Empathy

Project Management

Teaching Skills

Teamwork

Tools

Salesforce

Job description

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Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 60,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.

We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses.

In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses.

*** Must be willing to work 9 am - 7 pm AZ time ***

Location: Scottsdale/Kierland

This is a full-time in-office position during training. (3/4 weeks) Hybrid after that (3 days in office, 2 days at home)

Essential functions of the role include:

Live chatting with clients to assist them in real time
Answering incoming calls to resolve client questions and returning voicemails
Emailing with clients and providing them with frequent updates
Reporting technical issues to the product team
Supporting and assisting your teammates
Commanding software e.g. Salesforce
Building beautiful websites
Leading customers through software training
Communicating complicated technology to clients with expertise ranging from novice to advanced
Being a team player

You have:

2-5+ years of experience working in customer service; website or real estate experience a plus
A deep sense of empathy for customers
The ability to be an out-of-the-box thinker and be resourceful
The drive to solve client problems with a high degree of quality and efficiency
A can-do attitude and brings positive energy to every task and interaction
Teaching and helping customers
Curiosity: you love to dig into problems and find solutions
Start-up hustle & teamwork
Project management

Plus a 20% bonus divided and paid out in quarters based on performance.

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Seniority level