Client Success & AI-Driven Support Specialist

Moody's Corporation; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

Moody's Corporation seeks a Client Service Specialist to deliver superior support for Moody's Analytics products. You will engage with clients professionally, resolve inquiries, and escalate issues as needed, while collaborating with Product, Sales, Customer Success, Engineering, and Data teams to drive improvements.

A Bachelor’s degree is required, and English fluency is essential. You will contribute to the knowledge base, assist with product launches, and help identify opportunities to expand

Qualifications

• Strong customer service skills and eagerness to excel as part of a dynamic, fast-growing team.
• Superb analytical skills and persistence in problem solving; experience supporting enterprise applications is a plus
• Excellent verbal, written, and organizational skills
• Demonstrated creativity, flexibility, enthusiasm, and willingness to learn
• Exposure to the financial industry, banking, and/or capital markets is a plus
• Fluency in English required
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Responsibilities

• Provide superior customer service on Moody's Analytics industry-leading products
• Communicate with clients in a courteous, professional, accurate, and timely manner
• Manage and escalate requests appropriately while maintaining ownership of the client interaction until resolution
• Develop excellent working relationships with colleagues within Client Service and with partner teams such as Product, Sales, Customer Success, Engineering, Research, Data, and Analysts
• Identify, capture, and channel client feedback on product features and functionality
• Originate content for the Moody's Analytics Knowledge Base
• Support new product launches and new business initiatives
• Identify sales and up-sell opportunities for the business

Skills

Customer service

Analytical skills

Communication (verbal & written)

Creativity & adaptability

Finance industry exposure

English fluency

AI concepts understanding

Education

Bachelor's degree

Job description

Moody's Corporation seeks a Client Service Specialist to deliver superior support for Moody's Analytics products. You will engage with clients professionally, resolve inquiries, and escalate issues as needed, while collaborating with Product, Sales, Customer Success, Engineering, and Data teams to drive improvements.

A Bachelor’s degree is required, and English fluency is essential. You will contribute to the knowledge base, assist with product launches, and help identify opportunities to expand