Client Service Specialist

Moody's Corporation; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

Moody's Corporation seeks a Client Service Specialist to deliver superior support for Moody's Analytics products. You will engage with clients professionally, resolve inquiries, and escalate issues as needed, while collaborating with Product, Sales, Customer Success, Engineering, and Data teams to drive improvements.

A Bachelor’s degree is required, and English fluency is essential. You will contribute to the knowledge base, assist with product launches, and help identify opportunities to expand

Qualifications

• Strong customer service skills and eagerness to excel as part of a dynamic, fast-growing team.
• Superb analytical skills and persistence in problem solving; experience supporting enterprise applications is a plus
• Excellent verbal, written, and organizational skills
• Demonstrated creativity, flexibility, enthusiasm, and willingness to learn
• Exposure to the financial industry, banking, and/or capital markets is a plus
• Fluency in English required
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Responsibilities

• Provide superior customer service on Moody's Analytics industry-leading products
• Communicate with clients in a courteous, professional, accurate, and timely manner
• Manage and escalate requests appropriately while maintaining ownership of the client interaction until resolution
• Develop excellent working relationships with colleagues within Client Service and with partner teams such as Product, Sales, Customer Success, Engineering, Research, Data, and Analysts
• Identify, capture, and channel client feedback on product features and functionality
• Originate content for the Moody's Analytics Knowledge Base
• Support new product launches and new business initiatives
• Identify sales and up-sell opportunities for the business

Skills

Customer service

Analytical skills

Communication (verbal & written)

Creativity & adaptability

Finance industry exposure

English fluency

AI concepts understanding

Education

Bachelor's degree

Job description

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action - enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Skills and Competencies

• Strong customer service skills and eagerness to excel as part of a dynamic, fast-growing team
• Superb analytical skills and persistence in problem solving; experience supporting enterprise applications is a plus
• Excellent verbal, written, and organizational skills
• Demonstrated creativity, flexibility, enthusiasm, and willingness to learn
• Exposure to the financial industry, banking, and/or capital markets is a plus
• Fluency in English required
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Bachelor's degree required

Responsibilities

The Client Service Specialist serves as the primary point of contact for clients, delivering exceptional support on Moody's Analytics products while fostering strong cross-functional partnerships.

• Provide superior customer service on Moody's Analytics industry-leading products
• Communicate with clients in a courteous, professional, accurate, and timely manner
• Manage and esc... requests appropriately while maintaining ownership of the client interaction until resolution
• Develop excellent working relationships with colleagues within Client Service and with partner teams such as Product, Sales, Customer Success, Engineering, Research, Data, and Analysts
• Identify, capture, and channel client feedback on product features and functionality
• Originate content for the Moody's Analytics Knowledge Base
• Support new product launches and new business initiatives
• Identify sales and up-sell opportunities for the business

About the Team

Our Client Services and Support team is responsible for delivering a world-class client experience across Moody's Analytics' suite of products. We serve as the trusted frontline for our clients, resolving inquiries, channeling product feedback, and driving continuous improvement across our service model. By joining our team, you will be part of a collaborative, globally connected group based in Heredia, Costa Rica, contributing to meaningful work that supports credit risk professionals and financial institutions around the world. We are embracing AI-driven tools and innovations to elevate how we serve our clients and improve the efficiency of our support operations.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.