Client Engagement Leader: Onboarding & Renewal

Connection; United States; Remote; USD 109,000 - 141,000; Full time

Benefits offered by this job

Free therapy visits

Mental health coaching

Meditation resources

Generous paid time off

Job summary

Connection is seeking a Client Engagement Manager in the United States to lead client relationships, ensure successful delivery and adoption of products and services, and drive renewal and growth. This role is the primary contact for clients, aligning objectives with service execution.

You will work cross-functionally with sales, operations, and technical teams, manage onboarding and solution adoption, and oversee a team of on-site Infrastructure Technicians and Engineers.

Qualifications

• 10+ years of similar type experience.
• Client Relationship Management: Ability to build trust, influence stakeholders, and maintain executive-level relationships.
• Strategic Communication: Strong verbal and written communication skills, including executive presentations and business reviews (MBRs/QBRs).
• Consultative Selling: Skilled in identifying client needs and aligning solutions to drive adoption, expansion, and renewal (LAER model).
• Project & Program Management: Ability to manage multiple accounts, priorities, and deliverables in a fast-paced environment.
• Problem Solving & Critical Thinking: Quickly assess issues, identify root causes, and implement effective solutions.
• Negotiation & Conflict Resolution: Handle escalations, manage expectations, and drive mutually beneficial outcomes.
• Lead Through Challenges: Maintain composure and direction during escalations or high-paced situations.

Responsibilities

• Serves as the primary point of contact for assigned clients and builds trust.
• Ensures services align with contractual obligations and SLAs.
• Identifies upsell and cross-sell opportunities to grow accounts.
• Leads a team of on-site technicians and engineers and manages performance.
• Coordinates cross-functional teams to deliver seamless service.
• Handles escalations and drives timely issue resolution.

Skills

Client relationships

Strategic comms

Consultative selling

Project management

Problem solving

Negotiation

Leadership under pressure

Job description

Connection is seeking a Client Engagement Manager in the United States to lead client relationships, ensure successful delivery and adoption of products and services, and drive renewal and growth. This role is the primary contact for clients, aligning objectives with service execution.

You will work cross-functionally with sales, operations, and technical teams, manage onboarding and solution adoption, and oversee a team of on-site Infrastructure Technicians and Engineers.