Client Success Admin & Service Coordinator

Closet Factory, Inc.; Plymouth (MN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Friendly team

Training provided

Casual culture

Job summary

Closet Factory Minnesota is seeking a motivated Administrative Assistant/Service Coordinator to join our close-knit team. You will be the main point of contact for customers, designers, installers, and office staff, handling calls, scheduling, and coordinating project calendars to keep every job on track.

The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment. You will help maintain client records, communicate with field personnel, and ensure smooth service

Qualifications

• Excellent customer service and desire to help people.
• Strong organizational and multitasking abilities.
• Exceptional written and verbal communication.
• Attention to detail and strong follow-through.
• Problem-solving skills and ability to stay calm under pressure.
• Proficiency with Microsoft Word and Excel.
• Ability to work independently and as part of a team.
• Previous customer service, scheduling, administrative, or coordinator experience preferred.

Responsibilities

• Answering and managing a high volume of incoming phone calls.
• Scheduling customer appointments and coordinating calendars.
• Working directly with clients throughout every phase of their project.
• Communicating with field personnel, including installers and service technicians.
• Resolving customer questions and service concerns in a professional and timely manner.
• Maintaining accurate customer records and entering information into company software systems.
• Tracking project details and ensuring timely follow-up on tasks and commitments.
• Prioritizing daily responsibilities and managing multiple projects simultaneously.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Closet Factory Minnesota is seeking a motivated Administrative Assistant/Service Coordinator to join our close-knit team. You will be the main point of contact for customers, designers, installers, and office staff, handling calls, scheduling, and coordinating project calendars to keep every job on track.

The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment. You will help maintain client records, communicate with field personnel, and ensure smooth service