Client Success & Accounts Manager

Cass-Information-Systems; Bridgeton (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

Cass Information Systems, Inc. is seeking a Client Account Manager I to oversee assigned client accounts, build strong relationships, and drive growth by leveraging Cass services. You will coordinate with internal teams to ensure client satisfaction and successful delivery of solutions.

The role requires analytical thinking, effective communication, and the ability to mentor colleagues while traveling up to 25% as needed.

Qualifications

• Bachelor's degree in business administration, data processing or related area or equivalent experience.
• 2 years of progressively complex systems experience in a technical or customer service environment.
• 2-4 years of customer relations experience in a technical service environment with progressive responsibilities in managing dedicated accounts.

Responsibilities

• Independently manages service activities with assigned clients and communicates to develop an authoritative relationship.
• Understands Cass services and tools to demonstrate them to customers and suggest improvements.
• Coordinates assignment and management of customer priorities to drive results.
• Analyzes issues and requests, including technical changes, and communicates solutions clearly.

Skills

Interpersonal skills

Analytical skills

Organizational skills

Excel proficiency

SQL knowledge

Python knowledge

Strong communication skills

Education

Bachelor's degree in business administration or related field

Equivalent experience

Tools

SQL

Python

Microsoft Excel

Job description

Cass Information Systems, Inc. is seeking a Client Account Manager I to oversee assigned client accounts, build strong relationships, and drive growth by leveraging Cass services. You will coordinate with internal teams to ensure client satisfaction and successful delivery of solutions.

The role requires analytical thinking, effective communication, and the ability to mentor colleagues while traveling up to 25% as needed.