Client Success & Accounts Lead (Hybrid)

CarGuys Inc.; Rockford (MI); Hybride; USD 53 000 - 72 000; Plein temps

Résumé du poste

CarGuys Inc. in Rockford, MI is seeking a high‑energy Accounts Manager who will own a portfolio of client accounts and drive value across the client lifecycle.

The role blends relationship management, problem solving, and strategic insight to improve retention and growth in our recruiting SaaS ecosystem. You’ll partner with executives to elevate client experience, monitor KPIs, and coordinate across teams to deliver timely, high‑impact service.

Qualifications

• 3+ years of account management or client success experience.
• Proven ability to reduce churn and elevate client satisfaction.
• Excellent communication and relationship-building skills.
• Strong organizational discipline and ability to manage multiple priorities.
• CRM proficiency and analytical mindset.
• Professionalism, ownership, and relentless follow-through.

Responsabilités

• Own the relationship. Become the go-to partner for a portfolio of client accounts.
• Drive retention. Reduce churn through proactive communication, strategic insight, and early risk detection.
• Deliver satisfaction. Lead structured check-ins, feedback loops, and value-alignment conversations that keep clients engaged.
• Grow accounts. Spot upsell and expansion opportunities that align with client needs and business goals.
• Solve fast. Jump on issues quickly, coordinate across teams, and maintain a reputation for responsiveness.
• Track performance. Monitor account health, KPIs, and retention metrics to guide strategy and report results.
• Innovate. Improve processes, communication standards, and client experience workflows.
• Collaborate. Work with operations, recruiting SaaS, and leadership to deliver seamless, high-impact service.

Connaissances

Account management

Client success

Relationship building

Churn reduction

Communication skills

Organizational discipline

CRM proficiency

Ownership mindset

Outils

CRM software

Description du poste

CarGuys Inc. in Rockford, MI is seeking a high‑energy Accounts Manager who will own a portfolio of client accounts and drive value across the client lifecycle.

The role blends relationship management, problem solving, and strategic insight to improve retention and growth in our recruiting SaaS ecosystem. You’ll partner with executives to elevate client experience, monitor KPIs, and coordinate across teams to deliver timely, high‑impact service.