Accounts Manager

CarGuys Inc.; Rockford (MI); On-site; USD 53,000 - 72,000; Full time

Job summary

CarGuys Inc. in Rockford, MI is seeking a high‑energy Accounts Manager who will own a portfolio of client accounts and drive value across the client lifecycle.

The role blends relationship management, problem solving, and strategic insight to improve retention and growth in our recruiting SaaS ecosystem. You’ll partner with executives to elevate client experience, monitor KPIs, and coordinate across teams to deliver timely, high‑impact service.

Qualifications

• 3+ years of account management or client success experience.
• Proven ability to reduce churn and elevate client satisfaction.
• Excellent communication and relationship-building skills.
• Strong organizational discipline and ability to manage multiple priorities.
• CRM proficiency and analytical mindset.
• Professionalism, ownership, and relentless follow-through.

Responsibilities

• Own the relationship. Become the go-to partner for a portfolio of client accounts.
• Drive retention. Reduce churn through proactive communication, strategic insight, and early risk detection.
• Deliver satisfaction. Lead structured check-ins, feedback loops, and value-alignment conversations that keep clients engaged.
• Grow accounts. Spot upsell and expansion opportunities that align with client needs and business goals.
• Solve fast. Jump on issues quickly, coordinate across teams, and maintain a reputation for responsiveness.
• Track performance. Monitor account health, KPIs, and retention metrics to guide strategy and report results.
• Innovate. Improve processes, communication standards, and client experience workflows.
• Collaborate. Work with operations, recruiting SaaS, and leadership to deliver seamless, high-impact service.

Skills

Account management

Client success

Relationship building

Churn reduction

Communication skills

Organizational discipline

CRM proficiency

Ownership mindset

Tools

CRM software

Job description

Accounts Manager – CarGuys Inc.

tis position is working directly for CarGuys Inc. in our home office in Rockford, MI. We are searching for a **high‑energy, client‑focused Accounts Manager** who thrives on building relationships, solving problems, and driving real business impact. This role is built for someone who wants ownership — ownership of accounts, ownership of outcomes, and ownership of the client experience.

You’ll be stepping into a fast‑moving environment where your work directly influences retention, satisfaction, and long‑term client value. This full‑time position offers a **competitive salary of $62,400 per year** and is based in **Rockford, MI**, just north of Grand Rapids, operating in a **hybrid environment** that blends flexibility with collaboration. You’ll work closely with executive leadership to elevate how CarGuys Inc. delivers value across our operations and recruiting SaaS ecosystem.

This is your chance to be the person clients trust, rely on, and stay with — because of YOU.

What You’ll Do

• **Own the relationship.** Become the go‑to partner for a portfolio of client accounts
• **Drive retention.** Reduce churn through proactive communication, strategic insight, and early risk detection
• **Deliver satisfaction.** Lead structured check‑ins, feedback loops, and value‑alignment conversations that keep clients engaged
• **Grow accounts.** Spot upsell and expansion opportunities that align with client needs and business goals
• **Solve fast.** Jump on issues quickly, coordinate across teams, and maintain a reputation for responsiveness
• **Track performance.** Monitor account health, KPIs, and retention metrics to guide strategy and report results
• Innovate.** Improve processes, communication standards, and client experience workflows
• Collaborate.** Work with operations, recruiting SaaS, and leadership to deliver seamless, high‑impact service

What You Bring

• 3+ years of account management or client success experience
• Proven ability to reduce churn and elevate client satisfaction
• Exceptional communication and relationship‑building skills
• Strong organizational discipline and ability to manage multiple priorities
• CRM proficiency and analytical mindset
• Professionalism, ownership, and relentless follow‑through

Bonus Points

• Automotive, recruiting SaaS, or operations‑focused industry experience
• Background in process optimization or client lifecycle management
• Data‑driven approach to client insights and retention strategy

Performance Metrics

• Client retention
• Churn reduction
• Account growth and upsell success
• Responsiveness and resolution speed

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