Client Success & Accounts Coordinator

Kelly Services; Lubbock (TX); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement savings plan

Holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly Services in Lubbock, TX is seeking a Customer Account Specialist to serve as the primary business contact for clients, manage RFQs and contracts, and coordinate with sales, manufacturing, and suppliers to ensure accurate, timely delivery and ongoing customer satisfaction.

The role emphasizes multi-project management, strong communication, and a solid foundation in Microsoft Office Suite, with compensation ranging from $22 to $32 per hour for the first shift.

Qualifications

• 2+ years of customer account or customer support experience.
• Strong written and verbal communication skills.
• Mechanical and conceptual understanding; manufacturing/metals knowledge a plus.
• Detail oriented and a proactive team player.
• Ability to manage multiple projects with minimal direction.
• Strong computer skills, especially Word, Excel, Outlook.
• Excellent time management skills.
• Ability to interpret and translate instructions to others.

Responsibilities

• Serve as the primary business contact for clients, ensuring satisfaction and compliance on deliverables and revenue.
• Process new RFQs, review contracts, and update pricing.
• Review customer orders, blueprints, material requirements, and technical specs.
• Manage contract renewals for new and existing work.
• Coordinate regular meetings, provide status updates, and resolve roadblocks.
• Interact with sales, customers, and suppliers to facilitate quote activity with accuracy and timeliness.
• Collaborate with manufacturing and suppliers to maintain project knowledge and identify opportunities or issues.
• Maintain consistency and accuracy of information flow between project teams.

Skills

Customer account experience

Communication skills

Manufacturing knowledge

Team player

Multitasking

MS Office

Time management

Instruction translation

Tools

Microsoft Office Suite

Job description

Kelly Services in Lubbock, TX is seeking a Customer Account Specialist to serve as the primary business contact for clients, manage RFQs and contracts, and coordinate with sales, manufacturing, and suppliers to ensure accurate, timely delivery and ongoing customer satisfaction.

The role emphasizes multi-project management, strong communication, and a solid foundation in Microsoft Office Suite, with compensation ranging from $22 to $32 per hour for the first shift.