Client Success Account Manager, Remote

Navitus Health Solutions / Lumicera Health Services; United States; Remote; USD 60,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Paid time off — 20 days

Parental leave

Paid holidays — 9

401K company match

Adoption Assistance

Flexible Spending Account

Educational Assistance

Referral Bonus

Job summary

Navitus Health Solutions is seeking an Account Manager to join our team. You will be the face of the organization to clients, driving operational execution of client strategies and plan design, while advising on improvement opportunities across the service delivery spectrum.

The role emphasizes client-facing skills, cross-functional coordination, and commitment to service excellence, with a M-F 8am to 5pm CT schedule and potential travel as needed.

Qualifications

• Bachelor's degree in business, marketing, hospitality management or related area, or equivalent experience required
• Knowledge of pharmacy benefits management, insurance or health care industry
• 3 years of experience in a customer service role
• Ability to demonstrate experience in critical thinking, prioritization, performance under pressure and relationship building
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

Responsibilities

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively
• Facilitates client meetings to advise and advance resolution of open action items and/or provide routine status updates
• Facilitates the process for new benefit changes on behalf of client and provide direction on how those changes need to be implemented
• Responds to client inquiries, issues and concerns in a timely, concise and accurate manner
• Provides clients with system support and collaboration tools
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed
• This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours
• Other duties as assigned

Skills

Relationship building

Customer service

Communication

Prioritization

Education

Bachelor's degree in business/related field

Tools

CRM software

Job description

Navitus Health Solutions is seeking an Account Manager to join our team. You will be the face of the organization to clients, driving operational execution of client strategies and plan design, while advising on improvement opportunities across the service delivery spectrum.

The role emphasizes client-facing skills, cross-functional coordination, and commitment to service excellence, with a M-F 8am to 5pm CT schedule and potential travel as needed.