Client Engagement Manager

Shockoe; Virginia (MN); On-site; USD 50,000 - 380,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

Job summary

A leading technology firm is seeking a Client Success and Sales Enablement Lead. This position involves delivering high-quality client-facing content, driving revenue growth, and enhancing client relationships. The ideal candidate has 3 years of experience in a consultative environment, strong communication skills, and a strategic mindset. This role offers a full-time position with various employee benefits, including medical insurance and tuition assistance.

Qualifications

• 3 years of experience in a consultative and/or technology environment.
• Exceptional written and verbal communication skills.
• Strong team collaboration and influencing capabilities.

Responsibilities

• Deliver client-facing content and compelling engagement strategies.
• Provide tailored sales enablement support and responses.
• Create and customize sales pitches based on client feedback.

Skills

Consultative environment experience

Attention to detail

Communication skills

Strategic thinking

Problem-solving

Time management

Stakeholder influence

Job description

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Shockoe is looking for a Client Success and Sales Enablement Lead to deliver high-quality client-facing content and compelling engagement strategies that drive revenue growth, strengthen client relationships, and ensure strategic alignment across marketing, sales, and delivery functions

Outcomes and Objectives:

• Deliver consistent, strategically positioned marketing and sales collateral that supports business development and brand clarity
• Provide efficient, high-quality sales enablement support, including timely, tailored RFI/RFP responses
• Identify new client opportunities through proactive research, relationship insights, and portfolio alignment
• Maintain and grow client satisfaction, resulting in increased retention, referrals, and long-term partnerships
• Drive revenue expansion within existing accounts through strategic positioning, cross-sell, and upsell efforts
• Lead and execute high-impact strategic engagements that demonstrate thought leadership, deliver client value, and translate into long-term relationships

Responsibilities:

• Review and refine marketing material created by our external marketing partners
• Create and then continuously improve and evolve standard capability decks and sell sheets based on client feedback and industry trends
• Create and customize sales pitches, RFI responses, and RFP responses tailored for individual opportunities
• Ability to have expertise in Shockoe’s portfolio and strategic positioning
• Maintain a standardized content and contract library
• Create, customize, and present client business reviews
• Regularly interact with strategic clients to monitor current state, work in flight, and potential future work
• Execute against the committed strategy work
• Proactively monitor various signals to identify opportunities and risks (ex: app reviews) with current accounts and dormant clients
• Create and coordinate feedback loops between client leadership and internal teams

Competencies and Experience:

• 3 years of experience in a consultative and/or technology environment
• Strategic thinker and proactive problem solver with a strong attention to detail
• Exceptional written and verbal communication skills and strong team collaborator
• Has marketing, business, and tech acumen
• Excellent time management and prioritization skills
• Versatile and adaptive with a continuous improvement mindset
• Experience influencing stakeholders while maintaining client empathy

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Customer Service

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

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