Registry Analyst

Dunhill Professional Search & Government Solutions; Virginia (MN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A professional recruitment agency seeks a Registry Analyst to join their team in Minnesota, VA. The role focuses on providing excellent customer service through various channels, including phone and web chat. Candidates should possess a high school diploma and have 2-5 years of experience in customer support or public relations, showcasing strong problem-solving skills and attention to detail.

Qualifications

• 2-5 years of related experience in Customer Service or public relations.
• Ability to provide effective customer service and deal tactfully with the public.
• Strong attention to detail and accuracy.

Responsibilities

• Responsible for inbound and outbound calls, email and web chat services.
• Maintain responsibility for customer support needs.
• Research and analyze customer service issues to provide solutions.

Skills

Customer service

Problem solving

Attention to detail

Communication

Education

High School Diploma or GED

Job description

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Technical Recruiter at Dunhill Solutions

Registry Analyst

Telework

We are looking for a Registry Analyst in support of the CMS NSHD program. This is a great opportunity for someone who enjoys helping others, solving problems, and providing excellent customer service.

Job Description: Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).

• Maintains end-to-end responsibility for customer’s support needs providing timely, reliable, and courteous service.
• Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.
• Researches and analyzes customer service issues to provide information and solutions in a timely manner.
• Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers.
• Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.
• Performs analysis of COD borrower data integrity situations identified by Customer.
• Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions.
• Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures.
• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.
• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

• High School Diploma or GED.
• 2-5 years or related experience in Customer Service or public relations.

Other Job Specific Skills

• Ability to provide effective customer service and deal tactfully and courteously with the public.
• Strong commitment to providing quality service.
• Strong attention to detail and accuracy.
• Ability to convey enthusiasm, energy and sincerity over the phone.
• Exceptional problem solving and organizational skills.
• Ability to foster a good working relationship and rapport with customers.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Analyst

• Industries

  Telephone Call Centers, Consumer Services, and IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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