Client Support Specialist

Board of Miami County Commissioners (Ohio); Troy (OH); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Medical

Health Savings Account Countycontrib

Dental

Vision

Life & AD&D Insurance

Flexible Spending Accounts

Job summary

Board of Miami County Commissioners (Ohio) seeks a Client Support Specialist to provide information and assistance to clients, agencies, and the public. The role requires responding to inquiries by phone, mail, fax, email, or in person and performing related clerical tasks.

The position emphasizes problem resolution, data recording, and coordinating with staff to ensure accurate responses. A high school diploma and a valid Ohio driver’s license are required.

Qualifications

• Knowledge of office practices and procedures, laws, rules, and confidentiality guidelines.
• Strong written and verbal communication skills.
• Ability to use computers, complete forms, and respond to public inquiries.

Responsibilities

• Provides information and assistance to clients, agencies, and the public via telephone, mail, fax, electronic, or in-person inquiries.
• Researches problems, uses computer systems, logs inquiries, and coordinates with staff for resolution.
• Performs front desk duties including switchboard, screening calls, and directing callers to appropriate staff.
• Performs general clerical duties such as typing, mail handling, filing, and scanning.

Skills

Office practices

Written & oral communication

Computer literacy

Customer service

Education

High School Diploma or equivalent

Tools

State computer systems

Job description

CLASSIFICATION PURPOSE

The purpose of the Client Support Specialist is to provide information and assistance to the clients, agencies, and the public.

JOB DUTIES

• Provides information and assistance to clients, agencies, and the public, in response to inquiries received by telephone, mail, fax, electronically, or in person. Explains rules and procedures. Uses state computer systems. [50%]
• Performs research to determine solutions to clients’ problems. Uses computer systems and researches case records. Refers problems to appropriate staff for resolution. Maintains records and documentation of inquiries and resolution of problems. [25%]
• Provides additional clerical support including switchboard and front desk duties; answers incoming calls using headset and multi-line console. Screens calls and directs caller to appropriate agency employees. Takes messages when necessary. Provides information. [20%]
• Performs various clerical duties, e.g., typing, word processing, opening, sorting and distributing mail, filing, copy work, and scanning. [5%]
• These duties are illustrative only and you may perform some or all of these duties or other customer service duties as assigned.

MAJOR WORKER CHARACTERISTICS

• Knowledge of office practices and procedures, Federal, State, and Local laws, rules and regulations concerning agency programs, confidentiality procedures and guidelines, and public relations.
• Skill in written and oral communication, and organization.
• Ability to use computers, complete forms, and correspondence, resolve a wide range of problems concerning public inquiries, perform a wide variety of interrelated nonstandard procedural assignments, present and explain policies and procedures, listen for problems or issues, and provide responses.

MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT

High School Diploma or equivalent

ADDITIONAL REQUIREMENTS

Must possess a valid Ohio driver’s license.

HOURS

Monday – Friday, 8a – 5p (Hours may vary due to the needs of the agency outside of normal working hours)

FLSA

Non-Exempt from Overtime

BENEFITS

• Medical
• Health Savings Account County Contribution
• Dental
• Vision
• Life & AD&D Insurance
• Flexible Spending Accounts for Health & Dependent Care
• OPERS Retirement with Employer Contribution of 14% (Higher for Law Enforcement)
• Deferred Compensation Programs
• Paid Vacation & Sick Time
• Paid Holidays
• Employee Assistance Program
• Tuition Discounts
• Fitness Center Discounts

PAY

$15.00/hour