Client Solutions Specialist — CSR for Growth & Service

Associated Packaging Incorporated; Louisville-Jefferson County (Balance) (KY); On-site; USD 22,000 - 24,000; Full time

Benefits offered by this job

PTO

401k matching

Health Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Programs

Job summary

Associated Packaging, Inc. in Louisville, KY is seeking a Customer Service Representative to join our team. The CSR will serve as a liaison for customers and sales partners, handling product information, orders, and inquiries with accuracy.

Responsibilities include processing invoices, bills of lading, and purchase orders, following up on orders, and coordinating pricing with vendors and sales staff to ensure timely fulfillment.

Qualifications

• Bachelor's degree preferred.
• High School Diploma or GED required.
• Proficient with Microsoft Word, Excel, Outlook.

Responsibilities

• Answer questions about products, prices, and availability.
• Process invoices, bills of lading, and purchase orders.
• Follow-up with customers and vendors regarding orders, ship dates, and pricing.
• Process invoices through customer portals and websites as required.
• Obtain vendor quotes and communicate pricing to customers and salespeople.
• Research and resolve billing issues.
• Verify outbound orders and coordinate with freight carriers.
• Assist sales team in researching and resolving customer needs.
• Participate in physical inventory and cycle counts.
• Review purchasing reports and place stock orders accordingly.
• Coordinate with vendors and customers to resolve damaged-item issues.
• Monitor market conditions and competitors' products and pricing.
• Participate in special projects as assigned.

Education

Bachelor's Degree preferred

High School Diploma or GED required

Tools

Microsoft Office

Job description

Associated Packaging, Inc. in Louisville, KY is seeking a Customer Service Representative to join our team. The CSR will serve as a liaison for customers and sales partners, handling product information, orders, and inquiries with accuracy.

Responsibilities include processing invoices, bills of lading, and purchase orders, following up on orders, and coordinating pricing with vendors and sales staff to ensure timely fulfillment.