Customer Service Representative

Associated Packaging Incorporated; Louisville-Jefferson County (Balance) (KY); Presencial; USD 22.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

401k matching

Health Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Programs

Descripción de la vacante

Associated Packaging, Inc. in Louisville, KY is seeking a Customer Service Representative to join our team. The CSR will serve as a liaison for customers and sales partners, handling product information, orders, and inquiries with accuracy.

Responsibilities include processing invoices, bills of lading, and purchase orders, following up on orders, and coordinating pricing with vendors and sales staff to ensure timely fulfillment.

Formación

• Bachelor's degree preferred.
• High School Diploma or GED required.
• Proficient with Microsoft Word, Excel, Outlook.

Responsabilidades

• Answer questions about products, prices, and availability.
• Process invoices, bills of lading, and purchase orders.
• Follow-up with customers and vendors regarding orders, ship dates, and pricing.
• Process invoices through customer portals and websites as required.
• Obtain vendor quotes and communicate pricing to customers and salespeople.
• Research and resolve billing issues.
• Verify outbound orders and coordinate with freight carriers.
• Assist sales team in researching and resolving customer needs.
• Participate in physical inventory and cycle counts.
• Review purchasing reports and place stock orders accordingly.
• Coordinate with vendors and customers to resolve damaged-item issues.
• Monitor market conditions and competitors' products and pricing.
• Participate in special projects as assigned.

Educación

Bachelor's Degree preferred

High School Diploma or GED required

Herramientas

Microsoft Office

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Clerical 150 Louisville, KY, Louisville, KY, US

Salary Range: $22.00 To $24.00 Annually

Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!

As a Customer Service Representative (CSR), you are a key member of one of the nation’s fastest growing companies. Rather than working in a call-center environment, here the CSR will form tactical business relationships with specific sales partners and customers to ensure that the needs of both are met in a timely and efficient manner. The CSR serves as a liaison to provide product information, solutions, and excellent customer service. With a focus on accuracy and efficiency, the CSR plays a vital role in maintaining the standards that have made Associated Packaging, Inc. an industry leader for many years.

The Customer Service Representative (CSR) will act as a liaison and provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The CSR will resolve customer issues in a timely manner and provide exceptional customer service to all clients.

Responsibilities:

• Answer customers' questions about products, prices, and availability.
• Process customer invoices, bills of lading, and purchase orders relative to material and machinery.
• Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing.
• Process invoices through customer portals and websites as they require
• Obtain vendor quotes and communicate pricing to customers and salespeople.
• Research and resolve billing issues.
• Confirm freight rates and invoicing with freight carriers.
• Assist sales team in researching and resolving customer needs.
• Participate in physical inventory and cycle counts of materials and parts.
• Review purchasing reports and place stock orders accordingly.
• Coordinate with vendors and customers to resolve problems on damaged items.
• Verify outbound orders.
• Monitor market conditions, product innovations, and competitors' products, prices, and sales.
• Special projects as assigned.

Qualifications & Required Competencies:

• Bachelor's Degree preferred
• High School Diploma (or GED or High School Equivalence Certificate) required.
• Knowledgeable of Microsoft Office products (Word, Excel, Outlook)
• Understanding the implications of new information for both current and future problem-solving and decision-making.
• Excellent written and verbal communication skills
• Organized, multi-task, high-paced, team player.

Why work at Associated Packaging, Inc.?

Longevity - Associated Packaging, Inc. has been providing packaging solutions for companies since 1977.

Stability - Even during times of recession and economic uncertainty, Associated Packaging, Inc. has remained financially strong and experienced tremendous growth.

Customer Service - We focus on partnering with our customers to find and maintain the best solution possible for their packaging needs. Our customers consider us problem solvers and profit enhancers.

Our People - At Associated Packaging, Inc., people are our greatest asset. We value each employee and know that great success comes from a great team.