Bilingual Collections & Customer Solutions Specialist

BOK Financial; Oklahoma City (OK); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Discretionary bonus

Résumé du poste

BOK Financial is seeking a Client Solutions Professional in Oklahoma City. This role focuses on initiating collection activities for early and mid-stage delinquencies, counseling customers, and documenting contacts. The position supports bank policy compliance and customer service excellence.

The team emphasizes a positive environment and collaboration, with opportunities to engage in diverse collection duties and to advance within a community-focused financial institution.

Qualifications

• Associate's Degree and 2-3 years in collections or customer service.
• Experience in branch banking is preferred.
• Equivalent combination of education and experience acceptable.

Responsabilités

• Initiate collection activities on early and mid-stage delinquency accounts.
• Counsel delinquent customers and establish repayment plans.
• Document the collection system for each customer contact.

Connaissances

Customer service

Communication

Documentation

Formation

Associate's Degree

Description du poste

BOK Financial is seeking a Client Solutions Professional in Oklahoma City. This role focuses on initiating collection activities for early and mid-stage delinquencies, counseling customers, and documenting contacts. The position supports bank policy compliance and customer service excellence.

The team emphasizes a positive environment and collaboration, with opportunities to engage in diverse collection duties and to advance within a community-focused financial institution.