Client Solutions Professional II (Customer Service) (82535)

BOK Financial Corporation; Oklahoma City (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

BOK Financial Corporation is seeking a Client Solutions Professional II to support early and mid-stage delinquency collections in Oklahoma City. The role documents every customer contact in the collection system and adheres to bank policies and federal regulations.

You will counsel delinquent customers to establish repayment plans, settlements, and work out plans while maintaining accurate records. The position requires 2-3 years in collections or related fields and an Associate’s Degree.

Qualifications

• This level of knowledge is normally acquired through completion of an Associate’s Degree and 2-3 years of collections, branch banking, or customer service experience or equivalent combination of education and experience.

Responsibilities

• Document the collection system for each customer contact.
• Identify ways to mitigate loss, complete due date changes and deferrals.
• Elevate or redirect more delinquent accounts to senior collectors for handling.

Skills

Customer service experience

Collections knowledge

Education

Associate’s Degree

Job description

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Client Solutions Professional II (Customer Service) (82535)

Location: Oklahoma City -OKC

Areas of Interest: Customer Service/Call Center; Bank Operations; Collections

Pay Transparency Salary Range: Not Available

Application Deadline: 11/20/2026

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.

Bonus Type

Discretionary

Summary

If you are interested in a career as a Client Solutions Professional, you've come to the right place. Our commitment to you is a positive work environment, a deep connection to our communities, and a focus on putting our clients first. As an industry-leading provider of sophisticated financial solutions, we believe no challenge is too big, and no opportunity is too small, when we work together to build relationships.

Job Description

This position is responsible for initiating collection activities on early and mid-stage delinquency accounts in order to comply with bank policy and procedure as well as ensuring the bank is in compliance with federal regulations for loan servicing. Counsels delinquent customers and works to establish formal and informal repayment plans, settlements, and work out plans. This position is also responsible for accurately documenting the collection system for each customer contact.

Team Culture

We are a high spirited team that likes to have fun. Recognition and rewards are given often, and when you receive positive feedback from a customer, you get a "kudos" that goes on a report which is shared with everyone.

The team has the autonomy to make calls without micromanagement. You are responsible for your performance. There's a "power hour" when everyone has to call on charged off deposit accounts. Everyone's stats and rankings are shared with the team, and scorecards are sent out every Monday. Call quality plays a big part in where you rank.

How You'll Spend Your Time

• You will accurately document the collection system for each customer contact.
• You will identify ways to mitigate loss, complete due date changes and deferrals.
• You will elevate or redirect the more delinquent accounts to senior collectors for handling.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of an Associate’s Degree and 2-3 years of collections, branch banking, or customer service experience or equivalent combination of education and experience.

Working Conditions & Physical Requirements

Office - 20 lbs

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees.With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!

The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.

Investing in our talent and building a great workplace is a top priority for us.

For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Since our humble beginnings in Tulsa, Oklahoma, we've grown into a diversified financial services company that serves consumers, small businesses and international corporations—and everything in between.

Facts:

• Operations focused in an eight-state footprint
• 5,000 team members
• $53.2 billion in assets*
• $129.3 billion in assets under management and administration*
• $9.3 million donated to local nonprofits in 2025
• 56,000 volunteer hours by our employees in 2025

Nearest Major Market: Oklahoma City

Nearest Secondary Market: Oklahoma

Job Segment: Bank, Banking, Call Center, Finance, Customer Service